Unfortunately we cannot issue licenses that are expiring after a few days. To evaluate the software, free trial versions can be downloaded.
The restrictions of the demo versions are:
Tip: You can also generate DCPs and pay on a project basis with easyDCP Publisher.
With the free demo editions of the easyDCP standalone programs almost all functionalities of the full versions can be tested. However, there are the following restrictions:
From now on, you will receive a discount on your service and support fees if you extend the service during the ongoing service period.
This is how it works: Since 2017-01-01 you receive a COUPON code on your bill for your next purchase of service extension. This voucher reduces your costs for the next service renewal of the same license by 10%.
The COUPON code is valid for the respective license from the issue of the invoice until the day on which your existing service expires. The date of the last validity is displayed in the COUPON.
How to use this voucher code:
NOTE: Your ongoing service must still be valid
You will automatically receive a discount of 10%. The new service is automatically added to the end of the current service period. The invoice now contains a new COUPON code in order to receive a 10% discount for the next renewal.
Hint: You can spare yourself the manual entry of the voucher code by signing up for a subscription, which automatically extends the service in time. You then receive the discount without entering a COPUON code.
Yes, easyDCP Player+ supports all Blackmagic Design Ultra Studio and DeckLink series output devices for video and audio.
The performance of such a set-up depends on various parameters and is not only determined by the HD/SDI interface card.
The Graphic Board Check (PDF) table shows some example set-ups as well as the measured performance using certain HD/SDI interfaces.
Please enable the Options | Video | General Rendering | V-Sync option and restart easyDCP Player.
Afterwards it should read "V-Sync (currently on)".
With activated service subscription your service will be prolonged automatically for 6 month 30 days before it expires without any notification to do it manually. The prolongation will be charged to your credit card, its details are stored for this use at our acquirer „Heidelpay“. You will receive an order confirmation and invoice for a successful service prolongation as usual.
Service prolongation via service subscription comes automatically with 10% discount.
How to setup a Service Subscription?
Your next automatic prolongation will be shown at „Next Payment“.
A service subscription can be created and removed at any time before a service gets inactive.
What happens if an automatic service prolongation fails?
If payment fails we will keep retrying. After certain fail we will deactivate the service subscription and inform you by email. Your Service Status will be set to manual mode and you will receive the known „Service Notification“.
Reasons for failed payments can be expired validity, insufficient covering of payment amount or general deactivation of your credit card. If possible we will inform you about reason of rejection.
How safe are your Credit Card details?
Your CC details are exclusively stored on servers of our acquierer. These servers are regularly monitored by the CC-companies.
Closed Captions are timed texts that are intended for hearing impaired audience members. Captions usually include the dialog and descriptions of sounds ("phone rings", "door slams" etc.). "Closed" means that the captions are off-screen and not visible to the entire audience. On the other hand, "open" or "burned-in" means that the captions are on-screen and visible to all viewers.
The following caption file formats are supported:
To add closed captions in easyDCP Creator, simply drag the track file onto the reel. Then select the Display Type "Closed Caption (CCAP)":
You can add up to 16 Closed Captions per reel.
Please make sure that all referenced subtitle assets like fonts (.ttf, .otf) or images (.png) are available, otherwise package generation will fail.
Finally, please add the abbreviation "CCAP" to the composition playlist annotation text:
Please note: The DaVinci Resolve easyDCP Plugin does not yet support captions.
One easyDCP software license can be installed only on one computer system.
However, if you need to move the easyDCP license to another computer or operating system you can do this easily using Migration function in the web shop:
easyDCP Resolve Plug-In customers can get additional important informations for migration here.
After the migration is complete you can generate a new license for the new ware system. Please refer to the following FAQ on how to activate your product.
Migration with older Versions: For version easyDCP Creator(+)2.1.X and older, easyDCP Player(+)1.9.X and older, and easyDCP KDM Generator(+)1.47 and older, be prepared to use the new hashcode of your target hardware/software.
Different versions of easyDCP can be installed side-by-side
However be aware that the all share the same user application data folder, where state settings, KDMs, server and signer certificate and license are stored.
easyDCP 3.6.0 and above will be activated within the application/preferences.
Please watch our video tutorial or proceed as follows:
Note: This way of activating your easyDCP Product is only available from easyDCP Version 3.6 or higher.
Customers who own an easyDCP standalone license for easyDCP can receive and use a legacy licenses for previous easyDCP releases free-of-charge on the same hardware.
You will find the option "Other releases" in your license status.
You can find more information on how you can activate your Application in our FAQs: How do I activate my easyDCP Product?
So far the only way to check a DCP (Digital Cinema Package) was a screening in a cinema equipped with a D-Cinema Server.
With easyDCP Player and easyDCP Player+ you have now the chance to check DCPs on a standard MAC or Windows PC. easyDCP Player+ even allows for playing encrypted DCPs.
For further information please refer to:
Due to the computational demands of decoding JPEG 2000 images and rendering images up to 4k in real-time, easyDCP Player has very specific requirements.
First, the performance bottleneck must be identified. To do that, enable the fps statistics (Playback | Statistics). The statistics list the data rate and the overall theoretically possible fps. When it says 100 fps, it means that decoding (or reading or rendering) a single frame takes 1/100th of a second in average. It does not mean that it actually does display 100 frames per second. easyDCP Player reads, decodes and renders images in parallel, i.e. either disk-read, CPU processing power or GPU-processing power or OpenGL rendering might be the bottleneck.
If "disk read" is the bottleneck:
Disk read sometimes takes too long when a DCP is first played. Play a few minutes and then restart from the beginning to benefit from the operating systems´s cache. Alternatively, copy the package to a local drive, preferably to a SSD.
If "decoding" is the bottleneck:
Please read the hardware requirements carefully to determine if your system should be capable of real-time playback.
If you know your system is too weak, but want to playback DCPs in real-time nonetheless, you can leverage from the JPEG 2000 compression´s scalability. Either change the decoder´s performance-to-quality trade-off in Options | Codec | <your current codec> or alternatively discard one or more resolution levels using the drop-down box in the main control bar. Enabling the "Fit to Window" option will cause the images to be scaled up to the window´s current size, which causes virtually no overhead.
If "rendering" is the bottleneck:
Since v3.0 easyDCP Player has two render modes: V-sync-independent rendering and V-Sync-rendering.
You experience very heavy stuttering ? If you have multiple displays attached to your computer, it is important that the V-Sync rate is identical to the refreh rate of the display, where easyDCP Player´s canvas is located. To make sure that the display is actually the V-Sync-Display open up http://www.vsynctester.com/detect.html and verify that the measured Hz-rate matches the display´s refresh rate.
Hint: Configure the display, where the canvas is loacated, to be your main display. (Windows 7: right-click desktop | Screen resolution | <select display> | Check "Make this my main display"
Hint: When using two Nvidia graphics cards (e.g. one for rendering and one for decoding with CUDA), it might be necessary, to manually specify the graphics card that will be rendering: NVIDIA Control Panel | 3D SSetings | Manage 3D settings | Global Settings | OpenGL rendering GPU | <select the graphics card that drives the display where easyDCP Player´s canvas is located>. We found that this can make a huge difference in terms of render performance.
If there is no obvious bottleneck:
Is´s likely the rendering that causes the stuttering. See "If `rendering`is the bottleneck:".
There can be many reasons that subtitles cannot be displayed.
easyDCP Player performs a whole range of checks when it loads the subtiteles.
It will automatically verify that the XML document´s structure meets the specifications and it will also make sure that all characters used in the subtitle document are actually present in the enclosed font file. (Font)
If any potential issues were identified, they will be shown in the log window.
In short, make sure no warnings are raised when the DCP is opened by eayDCP Player.
easyDCP applications require different kinds of certificates
Is required to be able to receive KDMs. If a partner wants to send you an encrypted DCP, they will need your public server certificate so that they can issue a DKDM for.
Will be used to digitally sign content of encrypted DCPs or KDMs. Generally, all DCPs should be digitally signed to ensure that they will be ingested without any problems into a digital cinema server. Only for unencryted DCPs with Interop conformity, a signature is optional.
Which easyDCP application needs which certificates?
easyDCP KDM Generator
easyDCP KDM Generator+
easyDCP JPEG2000 Transcoder
How you get your Signer- and Server- certificate?
From easyDCP Player 2.0.X, easyDCP Creator 2.2.X and easyDCP KDM Generator 1.4.15
During „License & Certificate Request“ and activation via webshop www.easydcp.com Signer- and Server Certificates will be provided in "License & Certificate".
What kind of certificate are required, if at all, depends on the easyDCP application.
Older easyDCP versions
Please use license status on www.easydcp.com: New server certificate/manage certificate
How I can access to my previous Signer- and Server Certificates?
Please use license status on www.easydcp.com: Manage certificates
This option is available for customers with valid service extension
Please note: Every "Certificate Request" will be secured with a password specified by you.
You select the password when you fill in the request and will be prompted to enter it again, whey you import the License & Certificate Set and whenever a KDM is accessed.
The password cannot be recovered!
easyDCP introduces a new and important function with easyDCP+ Version 3.4: easyDCP DCP/IMF-Package Validator
The function is integrated in easyDCP Creator+ and easyDCP Player+. Validation can be performed on encrypted and unencrypted files.
The easyDCP validation check includes:
- Syntax checks of the metadata
- Compliance check of image and sound files
- Review the current and desired DCP / IMF-Package naming convention
For immediate diagnosis, the easyDCP Validation Report provides a traffic light view with OK, warnings and "red" for errors.
The easyDCP Validation Report also includes a detailed evaluation. It consists of an HTML file, which can also be opened offline with any browser.
This file provides detailed information on the results of the validation and, if applicable, specific notes on the occurrence of warnings and errors.
A sample of DCP validation can be found here:
To perform a validation:
easyDCP Validation Report as proof of quality:
Fraunhofer IIS provided the essential prerequisite for the DCI Compliance Test Plan. With the new easyDCP Validator you get the perfect tool to run the test plan fully automatically. The conclusive easyDCP Validation Report can be attached to DCP delivery or IMF package delivery as a quality and compliance proof.
easyDCP Validation verifies the following conformities:
as well as other "Common Practice Tests" which have resulted from years of experience. E.g. Digital Cinema Naming Convention, checks of subtitles outside of the area that can be read by the creator.
Time lags which occur during playback of video and audio may have different causes. In some cases, the cause is hardware-related. For an audio-visual verification of synchronous playback, we provide our customers a test DCP incl. instructions.
It has to be distinguished between two basic video / audio types of time lag:
Sales support: All questions regarding the products and their features. For example:
Prices for new products
How to purchase
How to update from previous versions, s.o.
Sales support is available for everyone. Please contact: firstname.lastname@example.org
License support: Questions about activation, migration, available updates and upgrades as well as the status of licenses.
License support is available for every customer independent from the service status. Contact: email@example.com
Technical support: Usage and troubleshooting for all easyDCP solutions
Technical support requires a valid service contract for the respective easyDCP software. Please use "Technical Support" option within your web account.
How to manage ...
Service and service extensions:
Each new purchased easyDCP product comes with a valid service contract lasting for 6 months. Within this period, technical service as well as updates for the respective products are included without any payment.
Once the service is about to expire, customers will be notified by e-mail. It is highly recommended to extends the service extension from minimum of 6 months and will always be appended to the end of the current service-period. If the customer decides for a service subscription the service extendes for another 6 month automatically if the customer has not completed the subscription at the latest 30 days before the end of the last renewal.
In case a customer decided not to prolong the support and no new version of specific software has been released, it is still possible to get back into normal service. Here a service fee of 50% (calculated form the regular service fee) for the period between previous service and the date the client wants to get back into support has to be paid.
If a new version of specific software has been released during a non-supported period, no prolongation of the (expired) service is possible anymore. New: Here clients have to purchase a onetime fee in order to get the latest version of the easyDCP software. The update price depends on the date when the previous service extension has ended and the date the client purchased the update for his respective easyDCP application. The younger the last license the lower the update fee. Updates comes without automatic prolongation of service extension.
Migrating your software to a new hardware or re-activating a license after changing components in your existing hardware is always possible. For further details please check: How can I perform a migration (hardware/operating-system-change)
Major and Minor Updates (eg. Version X.3.X > X.4.X):
Updates will arrive as needed. Estimate between 2 to 6 updates per year.
Customers with valid service (check status in your web account) have free access to updated versions of the software. There is no automatic update procedure and manual integration is required. If the update is a so-called point-release (e.g. 3.2 to 3.3) or a major release (e.g. 3.9 to 4.0) a new license is required. Minor releases (3.3.1 to 3.3.2) do not require a new license. Usually, only a new license for specific easyDCP software must be downloaded and activated. There is no need to update the certificates (signer and /or server) for a software update. Please use the "Request License & Certificate Set" as well as the "Import License & Certificate Set" options within easyDCP since they take care about proper activation of specific software. For your support please check: How do I activate my easyDCP product
Customer without valid service are requested to purchase an update. The update price depends on the date when the previous service extension has ended and the date the client purchased the update for his respective easyDCP application. The younger the last license the lower the update fee. Updates comes without automatic prolongation of service extension. Usually, only a new license for specific easyDCP software must be downloaded and activated. There is no need to update the certificates (signer and/or server) for a software update. Please use the "Request License & Certificate Set" as well as the "Import License & Certificate Set" options within easyDCP since they take care about proper activation of specific software. For your support please check: How do I activate my easyDCP product
Upgrade (e.g. easyDCP Creator to easyDCP Creator+):
The upgrade price is calculated using the difference between the existing product and the new product. No additional upgrade-fee is charged. The option "Upgrade" within your web account shows the available and the most cost-effective options for an upgrade.
Upgrades requires up to date of the upgrade provided software and valid service contract. If a service period expired or the initial version is somehow outdated, clients have to renew the service before upgrading. Please see the comments above explaining how to prolong an expired service.
Bonus licenses are available under certain conditions. Actually bonus licenses for easyDCP Resolve Plugin and easyDCP SAM Rio Plugin will be issued when the following prerequisites are met: easyDCP Bonus licenses for DaVinci Resolve 10/11/12 or easyDCP Bonus licenses for SAM Rio
If your question has not been answered please do not hesitate to send us an e-mail: firstname.lastname@example.org
Please note: Playback of stereoscopic DCPs is an exclusive feature of easyDCP Player+. The basic edition - easyDCP Player - will play back stereoscopic DCPs, but it will only display a single channel.
In easyDCP Player+, on the other hand, you can select from a whole range of output options, all of which you can test in the demo version.
Basically there are two different options for running easyDCP Player.
1. Real-time-playback using a fast CPU.
Allows for real-time-playback of 2k/4k DCP and IMF-Packages on a standard PC/Mac. Use this option if you have a sufficiently fast CPU. The software codec will work on Mac OS X and Windows 7 and higher.
Minimum system specification:
2. Real-time-playback using a Graphics Processing Unit (GPU) as accelerator.
Allows for real-time-playback of 2k/4k DCPs and IMF-Packages *) on a standard PC.
*) limited to lossy with code block size 32x32
This option requires two graphics cards:
1. GPU: Primary device for rendering (OpenGL) to which the display is attached.
2. GPU: Secondary CUDA-enabled device for the JPEG 2000 decompression.
Minimum system specification:
The GPU-accelerated codec is only available for Windows, not for Mac OS X.
3D Video output options:
For best stereo video output, we recommend a NVIDIA Quadro device with at least 2 GB memory (e.g. Quadro K600). When using Nvidia 3D vision, the display needs to have a refresh rate of at least 120 Hz (e.g. Acer GD245QH). Alternatively, a 3D projector can be connected via Dual-DVI. This does not require a professional Nvidia Quadro card, but can also be achieved with a NVIDIA GeForce card.
Furthermore, a 3D LCD can be connected via HDMI or DVI to play out stereo in side-by-side/top-and-bottom/line-by-line or other interleaved modes.
HD-SDI output option:
easyDCP Player supports Blackmagic Design UltraStudio oder DeckLink series output devices.
When Option HD-SDI "enable subtitling, color processing and scaling" is enabled, decoded images will first be processed by the primary graphics card, before they get sent to the SDI-output device.
This works best, when the primary graphics card is a NVIDIA Quadro card.
View our performance test:
You can download the manual here.
easyDCP Creator+/easyDCP Player+ and easydcp Resolve Plugin supports SMPTE IMF-Specifications: App2/App 2E
For more details "What is IMF" please check: IMF - Interopable Masterformat