Frequently Asked Questions

With activated service subscription your service will be prolonged automatically for 6 month 30 days before it expires without any notification to do it manually. The prolongation will be charged to your credit card, its details are stored for this use at our acquirer „Heidelpay“. You will receive an order confirmation and invoice for a successful service prolongation as usual.

Service prolongation via service subscription comes automatically with 10% discount.  

How to setup a Service Subscription?

  1. Login at your easyDCP web account
  2. Select top menu option „Service Status"
  3. Select your preferred license for your service subscription
  4. Select your payment method or create a new one. 

Your next automatic prolongation will be shown at „Next Payment“.
A service subscription can be created and removed at any time before a service gets inactive.

What happens if an automatic service prolongation fails?

If payment fails we will keep retrying. After certain fail we will deactivate the service subscription and inform you by email. Your Service Status will be set to manual mode and you will receive the known „Service Notification“.

Reasons for failed payments can be expired validity, insufficient covering of payment amount or general deactivation of your credit card. If possible we will inform you about reason of rejection.

How safe are your Credit Card details?

Your CC details are exclusively stored on servers of our acquierer. These servers are regularly monitored by the CC-companies.