Tag: easyDCP Shop
Found 12 FAQs and 0 videos.
This FAQ is valid for
easyDCP (Plus):   Status: Permanent License   from Version 3.6.0  
IMF Studio: Status: Permanent License from Version 4.0.X  

 

easyDCP 3.6.0 and above will be activated within the application/preferences.

For macOS users: minimum macOS 10.12 is required for easyDCP ≤ 3.8.9 products. easyDCP Plus / IMF Studio ≥ 4.0 require macOS 10.14. 

Please watch our video tutorial or proceed as follows:

    1. Download and install the latest installer from your account at www.easyDCP.com license status.

           

    2. Select "Preferences (OSX)" or "Options (WINDOWS)" in the installed easyDCP application option "Activation Status" and select "Request License&Certificates"

           

    3. Fill out the form according to the instructions displayed and select "Send request". Your license-and-certificate-request will be processed after you log in and have select the license you intend to activate.
      https://www.easydcp.com/sync/images/activation/3_6/request.png

            https://www.easydcp.com/sync/images/activation/select.png

    4. Then you can download your "License & Certificate" Data Set from your license status and import it with the corresponding easyDCP option "Import License & Certificates"

           

Note: This way of activating your easyDCP Product is only available from easyDCP Version 3.6 or higher.

  • If you use a easyDCP Creator(+) from 2.2.X, easyDCP Player(+) from 2.0.X and easyDCP KDM Generator(+) from 1.4.1X till easyDCP Version 3.5.8, you find help here.
  • If you use an Version below easyDCP Creator(+) 2.2.X, easyDCP Player(+) 2.0.X and easyDCP KDM Generator(+) 1.4.1X, you find help here.
  • If you use an easyDCP Resolve Plugin version, you find help here.
  • If you use an easyDCP SAM Rio Plugin version, you find help here.
This FAQ is valid for
easyDCP  from Version 2.0.X
IMF Studio from Version 4.0.X

 

Installation and Activation of older easyDCP, easyDCP Plus and IMF Studio versions

Note: As part of the conversion to the new easyDCP Plus and IMF Studio packages or easyDCP Plus / IMF Studio 4.0 individual licenses we have removed the easyDCP 3.8.9 licenses used for the migration from the previous License Status and as a reference in a own view Show Previous Lizenses.   

General information for using older program versions: 

  • Operating mode Online Activation:
    Customers with subscription and permanent license can use older program versions ≥ 4.0 at any time in parallel to the current programs.
     
  • Operating mode Offline Activation:
    This is only available for customers with a permanent license.  For technical reasons, the use of program versions ≤ 3.8.9 is only possible in offline mode. You will find further information below⬇︎


Installation and activation of previous easyDCP Plus / IMF Studio applications

    1. Log in to the webshop with your access data and choose the overview My Products > License Packages or Subscriptions
       
    2. Select the current program (e.g.easyDCP Creator+) for which you want to install a previous version.

    3. Select Other Releases.


         
    4. Select the desired version and download the installer for your operating system.



    5. Activate the program as desired.

➡︎ Installation and Activation of previous easyDCP versions in offline mode

Comments: 

  • Older versions for offline licenses can be activated on the same hardware, on which the current program is offline activated.
  • Known limitations:
    macOS: macOS: Only easyDCP 3.5.5 to easyDCP 3.8.9 can run from macOS 10.12 (Sierra). easyDCP Plus and IMF Studio reuquires macOS minimum 10.14. 
    Windows: Only easyDCP 3.4.10 or higher can run on Windows 10.

How to get access to the older versions:

      1. Log in to the webshop with your access data and choose the overview My easyDCP.

      2. In Single License select the current program (e.g.easyDCP Creator+) for which you want to install a previous version.

      3. Select Other Releases.



      4. Select the desired version and download it for your operating system.   



      5. Perform the Offline Activation as usual.
        If you need help with this, you can use the appropriate FAQs.

Information on licences and certificates

    • Which versions require which licenses on the same hardware. 

      If the second digit of the version (e.g. 3.4.4) differs from the version currently installed (e.g. 3.5.5) you need a new license. If the 3rd digit (e.g. 3.4.4) matches, the same license can be used.

    • Server Certificates: 

      All versions of easyDCP/easyDCP Plus can use the same server certificates, as long the hardware has not been reconfigured or a essential OS update system has taken place.

      If you need a new license, the creation of the License & Certificate Request checks whether a server certificate already exists and if then applies it to the newly issued license.

    • Signature Certificates:

      In principle, new signature certificates are issued for each license activation.

Your service options when using easyDCP products:

Sales support:

All questions regarding the products and their features.

    • Purchase of easyDCP Products
    • Questions for manage payments,
    • Handling for discounts for Non Profit organiasations
    • usw. 

Prices for easyDCP products you can find here
Sales support is available for everyone. Please use the Service or contact form in Sales Support

License and Subscription support:

Questions about activation, migration, available updates and upgrades as well as the status of licenses.
All technical service options are available in your web account www.easyDCP.com at My Products  

License support is available for every customer independent from the service status. Please use the Service or contact form in Sales Support

Technical support:

 Usage and troubleshooting for all easyDCP Plus / IMF Studio solutions

Technical support requires a valid subscription or a service contract for the respective easyDCP Package/application. Please use the Service or contact form in Technical Support.

Online Roamingsupport:

Usage and troublshooting 

Online Roaming requires a valid subscription or a service contract for the respective easyDCP Package/IMF Studio application. Please use the Service or contact form in Technical Support.

Find answers to important questions about your licenses

Subsriptions prolongation for easyDCP Plus / IMF Studio Pakete:

Customers can at any time extend and renew their subscription. The period to be extended is either seamlessly added to the term of the existing subscription.  If the subscription has already expired, it will be reactivated when the renewal is complete.

Hint: Customers are invited to use the automatic renewal with every purchase. This can also be set up manually afterwards. 
You can find more details here


Service and service extensions for customer with permanent licenses:

Each new purchased easyDCP Plus and IMF Studio package comes with a valid service contract lasting for 6 months. Within this period, technical service, cost free updates and online roaming for the respective package are included without any additional payment. 

Once the service is about to expire, customers will be notified by e-mail. It is highly recommended to extend the service extension from minimum of 6 months. It will always be appended to the end of the current service-period. If the customer decides for a automatic service subscription the service extendes for another 6 month automatically.

In case a customer decided not to prolong the support and no new version of specific package has been released, it is still possible to get back into normal service. A reactivation (calculated form the regular service fee) for the period between previous service and the date the client wants to get back into support has to be paid. 

If a new version of specific package has been released during a non-support period, no prolongation of the (expired) service is in this moment possible. Here clients have to purchase a onetime fee in order to get the latest version of the easyDCP Plus/IMF Studio package. The update price depends on the date when the previous service extension has ended and the date the client purchased the update for his respective easyDCP Plus/IMF Studio package.
The younger the last license the lower the update fee.
Note: Updates comes without automatic prolongation of service extension.

Hint: Customers are invited to use the  automatic service renewal with every purchase. This can also be set up manually afterwards. You can find more details here

Migrations

Valid for Customer using their licenses with Offline Activation:

Migrating your easyDCP/IMF Studio offline licenes to a new hardware or re-activating a license after changing components in your existing hardware is always possible. 
For further details please check: How can I perform a migration (hardware/operating-system-change)
 

Major and Minor Updates:

Updates will arrive as needed. Estimate 2 to 6 updates per year.

  • Customers with Subscriptions can always download the the latest version and use them immidiately. 

  • Customers with Permanent License and valid service have free access to updated versions of the appropriade package.

    • Customers using Online Activation can always download the the latest version and use them immidiately.

    • Customers using Offline Activation maybe needs to request for a new license (see Release Types). 

Release Types: 
Major releases
(e.g. 4.2 to 4.3 or e.g. 3.9 to 4.0)
always a new license is required. For your support please check: How do I activate my easyDCP Plus oder IMF Studio product

Minor releases (4.2.1 to 4.2.2)
do not require a new license. In principle there is no need to update the certificates (signer and/or server) for a software update.

  • Customers without valid service follow instrution in section: Service and service extensions

Upgrade

available for easyDCP Licenses < 4.0 and easyDCP / IMF Singlelicenes

The button Purchase Upgrade within your web account at Single Licenses shows the available and most cost-effective options for an upgrade.

 

If your question has not been answered please do not hesitate to contact use on the Service section or contact form in Sales Support

This FAQ is valid for
easyDCP Plus in Offline Activation from Version 4.0.X
IMF Studio in Offline Activation from Version 4.0.X
easyDCP    till Version 3.8.X
easyDCP KDM Generator   till 1.4.411
easyDCP Resolve Plugin   all versions

 

Licenses of easyDCP software prepared for offline mode can be installed only on one computer system.

Hint: Sometimes this method is required as well to solve license issues when the hashcode doesn't match to the previous license anymore. 

However, if you need to move the easyDCP license to another computer or operating system you can do this easily using Migration function in the web shop:

  1. Login in your account at www.easyDCP.com
  2. Select license status
  3. Select the product you need to migrate
  4. Select: "migrate license"

easyDCP Resolve Plug-In customers can get additional important informations for migration here

After the migration is complete you can generate a new license for the new ware system. Please refer to the following FAQ on how to activate your product.

Note:

  • There is a limit of one automatic migration in six months. If you require a second migration within the six months period, please inform us via email why it´s necassary.
  • Since server certificates are tied to the system hash, they become inaccessible after a migration. New certificates will be automatically created, but all KDMs issued to the old cerificates will no longer be accessible. Please check our FAQ: Server- and Signer- Certificates.

Migration with older Versions: For version easyDCP Creator(+)2.1.X and older, easyDCP Player(+)1.9.X and older, and easyDCP KDM Generator(+)1.47 and older, be prepared to use the new hashcode of your target hardware/software.

This FAQ is valid for
easyDCP Plus  Status: Permanent License  from Version 4.0.1  
IMF Studio Status: Permanent License from Version 4.0.1  

 

How do I activate the new online roaming services if I have already activated the new easyDCP version in the Offline mode?

  • The affected easyDCP Plus / IMF Studio (Version ≥ 4.0.1) is already installed and activated as Offline License.

The reset to the online activation takes place in 2 steps. 

Step 1: Preparation of the easyDCP Plus / IMF Studio Program

  • Navigate to Preferences/Options > Activation Status 
  • Press the Button "Remove from settings"

  

  • Restart the affected easyDCP program and it will start again in online login mode.
    NOTE: You can't start the application with Online Activation without reset it also in your account settings 

Step 2: Re-activate the online activation in the webshop www.easyDCP.com

    1. Login in your account at www.easyDCP.com
    2. Select My Products
    3. Select the product you need to remove offline license 
    4. Select: "Remove Offline License"

Note:

  • Since server certificates are tied to the system hash, they become inaccessible after a migration. New certificates will be automatically created, but all KDMs issued to the old cerificates will no longer be accessible. Please check our FAQ: Server- and Signer- Certificates.
  • The offline license and legacy licenses you may have activated as parent to the offline license will be removed as well. 
  • When may receive the message that migration ist not available. This will occure when you have migrated a offline license within the last 6 month before. 

With the free demo editions of the easyDCP standalone programs almost all functionalities of the full versions can be tested. However, there are the following restrictions:

easyDCP Creator

  • Visibly burned-in easyDCP™ logo in all frames
  • No loading of (D)KDMs (To test encrypted DCPs, please use the proprietary DCP Digest)
  • No Supplementals (DCP/IMF)
  • No validation report

easyDCP Player

  • Reduced quality and muted audio after 15 seconds of playback
  • No Export
  • No loading of (D)KDMs (To test encrypted DCPs, please use the proprietary DCP Digest from Creator+)
  • No validation report

easyDCP KDM Generator

  • Maximum KDM validity of 2 days
  • No loading of (D)KDMs (To test KDM generation, please use the proprietary DCP digest from easyDCP Creator+)
This FAQ is valid for
easyDCP Plus in online Activation from Version 4.0.X
IMF Studio in online Activation from Version 4.0.X

 

Licenses for easyDCP software can be activated in online mode on several computer systems (roaming). This applies as long as the service is valid.
When the service expires, the roamaing option is locked and activation is restricted to the last hardware on which the application was used.

This status is shown in your account at My Products:

Licensing: Device: Last active:
- Roaming (normal) Here you find the last device where your easyDCP application was used

Here you find your last active login on the displayed device 

- Single device
  (service is invalid)
- Offline mode

You can unlock and reactivate the roaming service by extending your service.  

However, if you decline to extend the service and need to move the easyDCP application to another computer or operating system you can do this easily using Migration function in the web shop:

  1. Login in your account at www.easyDCP.com
  2. Select My Products
  3. Select the product you need to migrate
  4. Select: "migrate license"

After the migration is complete you can login on a new device. Next online activation assign the license to be used from this device until a new migration is required or you have extended your service.

Note:

  • There is a limit of one automatic migration in six months. If you require a second migration within the six months period, please inform us via email why it´s necassary.
  • Since server certificates are tied to the system hash, they become inaccessible after a migration. New certificates will be automatically created, but all KDMs issued to the old cerificates will no longer be accessible. Please check our FAQ: Server- and Signer- Certificates.

A system hash uniquely identifies a system based on its hardware and operating system.

It looks like this: 
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_v4

Since only a scrambled reprensentation of the true system hash is presented, it looks different every time, even for the same system.

When do you need a system hash?

Normally, you never need it. With older versions, up to easyDCP Creator 2.2.X, easyDCP Player 2.0.X or easyDCP KDM Generator 1.4.1X, it was required to activate the product.
Newer versions must be always activated shown in this FAQ.  

How can you find out your system hash ?

  1. Download and install the up to date easyDCP demo software or (easyDCP installer software if available) on the target hardware system
  2. Start the easyDCP Software and Press F3
    Alternatively, select menue  Help | Legacy | Get machine system hash
  3. The box with the system hash opens.
This FAQ is valid for
easyDCP    till Version 3.8.9  

 

Unfortunately we cannot issue licenses that are expiring after a few days. To evaluate the software, free trial versions can be downloaded.

The restrictions of the demo versions are:

  • easyDCP Creator Demo burns in a visible watermark into each frame.
  • easyDCP Player Demo decreases decoding quality and mutes audio after a playback time of 15 seconds.
  • easyDCP KDM Generator Demo generates KDMs with a maximum validity period of 48 hours, starting from the time when the KDM is generated.

The easyDCP Validator is paret of easyDCP Creator+ and easyDCP Player+.

To receive free software updates or certificate services, and technical support by Fraunhofer IIS, a service contract is mandatory for every easyDCP product. Every easyDCP product comes with an initial support contract for six months. You have the option to start with twelve months instead.

Once the initial service is about to expire, you will be notified by e-mail that it is recommended buying a service extension. You can purchase additional support for six month or longer. 

For the prices of the service extensions please refer to our shop site.

Please note: Without valid service, updates to newer software versions have to be purchased. The prices depend on how much time has elapsed since the expiry of the service contract.

Upgrades to e.g. “+” versions are only possible with an up-to-date software versions and valid service contract.

More detailed information on updates, upgrades and service policies can be found here.

Hint:

Get 10% Discount with automatic Service Prolongation – Service Subscription

Discounted service for active users

The Reactivation Fee is charged when your service has expired for longer than 30 days.

The cost of reactivation is based on the period without service (full months) and 50% of the usual service fee for each license.

Tagged as: easyDCP Shop Service