Sales support: All questions regarding the products and their features. For example:
Prices for new products
How to purchase
How to update from previous versions, s.o.
Sales support is available for everyone. Please contact: firstname.lastname@example.org
License support: Questions about activation, migration, available updates and upgrades as well as the status of licenses.
License support is available for every customer independent from the service status. Contact: email@example.com
Technical support: Usage and troubleshooting for all easyDCP solutions
Technical support requires a valid service contract for the respective easyDCP software. Please use "Technical Support" option within your web account.
How to manage ...
Service and service extensions:
Each new purchased easyDCP product comes with a valid service contract lasting for 6 months. Within this period, technical service as well as updates for the respective products are included without any payment.
Once the service is about to expire, customers will be notified by e-mail. It is highly recommended to extends the service extension from minimum of 6 months and will always be appended to the end of the current service-period. If the customer decides for a service subscription the service extendes for another 6 month automatically if the customer has not completed the subscription at the latest 30 days before the end of the last renewal.
In case a customer decided not to prolong the support and no new version of specific software has been released, it is still possible to get back into normal service. Here a service fee of 50% (calculated form the regular service fee) for the period between previous service and the date the client wants to get back into support has to be paid.
If a new version of specific software has been released during a non-supported period, no prolongation of the (expired) service is possible anymore. New: Here clients have to purchase a onetime fee in order to get the latest version of the easyDCP software. The update price depends on the date when the previous service extension has ended and the date the client purchased the update for his respective easyDCP application. The younger the last license the lower the update fee. Updates comes without automatic prolongation of service extension.
Migrating your software to a new hardware or re-activating a license after changing components in your existing hardware is always possible. For further details please check: How can I perform a migration (hardware/operating-system-change)
Major and Minor Updates (eg. Version X.3.X > X.4.X):
Updates will arrive as needed. Estimate between 2 to 6 updates per year.
Customers with valid service (check status in your web account) have free access to updated versions of the software. There is no automatic update procedure and manual integration is required. If the update is a so-called point-release (e.g. 3.2 to 3.3) or a major release (e.g. 3.9 to 4.0) a new license is required. Minor releases (3.3.1 to 3.3.2) do not require a new license. Usually, only a new license for specific easyDCP software must be downloaded and activated. There is no need to update the certificates (signer and /or server) for a software update. Please use the "Request License & Certificate Set" as well as the "Import License & Certificate Set" options within easyDCP since they take care about proper activation of specific software. For your support please check: How do I activate my easyDCP product
Customer without valid service are requested to purchase an update. The update price depends on the date when the previous service extension has ended and the date the client purchased the update for his respective easyDCP application. The younger the last license the lower the update fee. Updates comes without automatic prolongation of service extension. Usually, only a new license for specific easyDCP software must be downloaded and activated. There is no need to update the certificates (signer and/or server) for a software update. Please use the "Request License & Certificate Set" as well as the "Import License & Certificate Set" options within easyDCP since they take care about proper activation of specific software. For your support please check: How do I activate my easyDCP product
Upgrade (e.g. easyDCP Creator to easyDCP Creator+):
The upgrade price is calculated using the difference between the existing product and the new product. No additional upgrade-fee is charged. The option "Upgrade" within your web account shows the available and the most cost-effective options for an upgrade.
Upgrades requires up to date of the upgrade provided software and valid service contract. If a service period expired or the initial version is somehow outdated, clients have to renew the service before upgrading. Please see the comments above explaining how to prolong an expired service.
Bonus licenses are available under certain conditions. Actually bonus licenses for easyDCP Resolve Plugin and easyDCP SAM Rio Plugin will be issued when the following prerequisites are met: easyDCP Bonus licenses for DaVinci Resolve 10/11/12 or easyDCP Bonus licenses for SAM Rio
If your question has not been answered please do not hesitate to send us an e-mail: firstname.lastname@example.org
easyDCP Creator(+) from 2.2.X, easyDCP Player(+) from 2.0.X and easyDCP KDM Generator(+) from 1.4.1X and above can be directly activated from within the application.
macOS: Only easyDCP 3.5.5 or higher can be run as of macOS 10.12 (Sierra)
Windows: Only easyDCP 3.4.10 ot higher can run on Windows 10
Please watch our video tutorial or proceed as follows:
Note: This way of activating your easyDCP Product is only available from easyDCP Creator(+) 2.2.X, easyDCP Player(+) 2.0.X and easyDCP KDM Generator(+) 1.4.1X or higher.
easyDCP 3.6.0 and above will be activated within the application/preferences.
For macOS users: minimum macOS 10.12 is required for easyDCP products.
Please watch our video tutorial or proceed as follows:
Note: This way of activating your easyDCP Product is only available from easyDCP Version 3.6 or higher.
easyDCP introduces a new and important function with easyDCP+ Version 3.4: easyDCP DCP/IMF-Package Validator
The function is integrated in easyDCP Creator+ and easyDCP Player+. Validation can be performed on encrypted and unencrypted files.
The easyDCP validation check includes:
- Syntax checks of the metadata
- Compliance check of image and sound files
- Review the current and desired DCP / IMF-Package naming convention
For immediate diagnosis, the easyDCP Validation Report provides a traffic light view with OK, warnings and "red" for errors.
The easyDCP Validation Report also includes a detailed evaluation. It consists of an HTML file, which can also be opened offline with any browser.
This file provides detailed information on the results of the validation and, if applicable, specific notes on the occurrence of warnings and errors.
A sample of DCP validation can be found here:
To perform a validation:
easyDCP Validation Report as proof of quality:
Fraunhofer IIS provided the essential prerequisite for the DCI Compliance Test Plan. With the new easyDCP Validator you get the perfect tool to run the test plan fully automatically. The conclusive easyDCP Validation Report can be attached to DCP delivery or IMF package delivery as a quality and compliance proof.
easyDCP Validation verifies the following conformities:
as well as other "Common Practice Tests" which have resulted from years of experience. E.g. Digital Cinema Naming Convention, checks of subtitles outside of the area that can be read by the creator.
Customers who own an easyDCP standalone license for easyDCP can receive and use a legacy licenses for previous easyDCP releases free-of-charge on the same hardware.
You will find the option "Other releases" in your license status.
You can find more information on how you can activate your Application in our FAQs: How do I activate my easyDCP Product?
To optimize workflows in postproduction it can be useful to work with color transformed and compressed JPEG2000 files from an early phase on. This makes it easier to transport files to another location for further processing or to accelerate the transfer from one storage-device to another.
easyDCP Creator, easyDCP Creator+ or the easyDCP JPEG2000 Transcoder enable the production of SMPTE or Interop compliant JPEG2000 files.
easyDCP JPEG2000 Transcoder in particular is a low priced option to work with prepared and standardized JPEG2000 picture sequences long before the mastering of a DCP.
For further information please refer to :
With the free demo editions of the easyDCP standalone programs almost all functionalities of the full versions can be tested. However, there are the following restrictions:
easyDCP Creator/Creator+, easyDCP JPEG 2000 Transcoder and easyDCP Publisher are highly optimized for running on multi-processor/multi-core machines. On Windows, it can also use one or more CUDA® enabled graphics devices.
We recommend the following minimal system configuration:
For best performance, opt for the following specifications:
CPU-accelerated encoding with CUDA®-enabled graphics card was introduced in easyDCP Creator 3.3 and easyDCP Creator+ 3.3 (Windows® only).
You can now encode DCPs faster than real-time.
We recommend enabling GPU-accelerated encoding in the menu "File|Options|Image Processing|GPU Encoding" as it usually outperforms the CPU-based encoder significantly:
Please note: The easyDCP JPEG 2000 Encoder also supports GPU acceleration. The easyDCP Publisher does not yet support GPU acceleration.
Unfortunately we cannot issue licenses that are expiring after a few days. To evaluate the software, free trial versions can be downloaded.
The restrictions of the demo versions are:
Tip: You can also generate DCPs and pay on a project basis with easyDCP Publisher.
The conversion of DPX or TIFF sequences (as well as many other video formats) is one of the basic functionalities of easyDCP Creator and easyDCP Creator+.
In order to outsource the time consuming conversion to another workstation or to operate in parallel, each version of easyDCP Creator+ contains a free single version of easyDCP JPEG 2000 Transcoder.
Additional licenses can be purchased on demand.
DCPs use the CIE X’Y’Z’ color space with a gamma of 2.6.
Since the source footage is often in an RGB color space, they have to be converted first.
easyDCP Creator supports a variety of input color spaces and can be extended to work with custom color space settings or 3D lookup tables (LUT)s as well.
For further information please refer to:
Different versions of easyDCP can be installed side-by-side
However be aware that the all share the same user application data folder, where state settings, KDMs, server and signer certificate and license are stored.
With activated service subscription your service will be prolonged automatically for 6 month 30 days before it expires without any notification to do it manually. The prolongation will be charged to your credit card, its details are stored for this use at our acquirer „Heidelpay“. You will receive an order confirmation and invoice for a successful service prolongation as usual.
Service prolongation via service subscription comes automatically with 10% discount.
How to setup a Service Subscription?
Your next automatic prolongation will be shown at „Next Payment“.
A service subscription can be created and removed at any time before a service gets inactive.
What happens if an automatic service prolongation fails?
If payment fails we will keep retrying. After certain fail we will deactivate the service subscription and inform you by email. Your Service Status will be set to manual mode and you will receive the known „Service Notification“.
Reasons for failed payments can be expired validity, insufficient covering of payment amount or general deactivation of your credit card. If possible we will inform you about reason of rejection.
How safe are your Credit Card details?
Your CC details are exclusively stored on servers of our acquierer. These servers are regularly monitored by the CC-companies.
From now on, you will receive a discount on your service and support fees if you extend the service during the ongoing service period.
This is how it works: Since 2017-01-01 you receive a COUPON code on your bill for your next purchase of service extension. This voucher reduces your costs for the next service renewal of the same license by 10%.
The COUPON code is valid for the respective license from the issue of the invoice until the day on which your existing service expires. The date of the last validity is displayed in the COUPON.
How to use this voucher code:
NOTE: Your ongoing service must still be valid
You will automatically receive a discount of 10%. The new service is automatically added to the end of the current service period. The invoice now contains a new COUPON code in order to receive a 10% discount for the next renewal.
Hint: You can spare yourself the manual entry of the voucher code by signing up for a subscription, which automatically extends the service in time. You then receive the discount without entering a COPUON code.