Licenses for easyDCP software can be activated in online mode on several computer systems (roaming). This applies as long as the service is valid.
When the service expires, the roamaing option is locked and activation is restricted to the last hardware on which the application was used.

This status is shown in your account at My Products:

You can unlock and reactivate the roaming service by extending your service.  

However, if you decline to extend the service and need to move the easyDCP application to another computer or operating system you can do this easily using Migration function in the web shop:

1. Login in your account at www.easyDCP.com
2. Select My Products
3. Select the product you need to migrate
4. Select: "migrate license"

After the migration is complete you can login on a new device. Next online activation assign the license to be used from this device until a new migration is required or you have extended your service.

Note:

• There is a limit of one automatic migration in six months. If you require a second migration within the six months period, please inform us via email why it´s necassary.
• Since server certificates are tied to the system hash, they become inaccessible after a migration. New certificates will be automatically created, but all KDMs issued to the old cerificates will no longer be accessible. Please check our FAQ: Server- and Signer- Certificates.

Unfortunately we cannot issue licenses that are expiring after a few days. To evaluate the software, free trial versions can be downloaded.

The restrictions of the demo versions are:

• easyDCP Creator Demo burns in a visible watermark into each frame.
• easyDCP Player Demo decreases decoding quality and mutes audio after a playback time of 15 seconds.
• easyDCP KDM Generator Demo generates KDMs with a maximum validity period of 48 hours, starting from the time when the KDM is generated.

Licenses of easyDCP software prepared for offline mode can be installed only on one computer system.

Hint: Sometimes this method is required as well to solve license issues when the hashcode doesn't match to the previous license anymore. 

However, if you need to move the easyDCP license to another computer or operating system you can do this easily using Migration function in the web shop:

1. Login in your account at www.easyDCP.com
2. Select license status
3. Select the product you need to migrate
4. Select: "migrate license"
   
   

easyDCP Resolve Plug-In customers can get additional important informations for migration here. 

After the migration is complete you can generate a new license for the new ware system. Please refer to the following FAQ on how to activate your product.

• How to activate my easyDCP product?
• How to activate my easyDCP Resolve Plugin?
• You find a video tutorial easyDCP from V3.6 - Software Activation Tutorial here.

Note:

• There is a limit of one automatic migration in six months. If you require a second migration within the six months period, please inform us via email why it´s necassary.
• Since server certificates are tied to the system hash, they become inaccessible after a migration. New certificates will be automatically created, but all KDMs issued to the old cerificates will no longer be accessible. Please check our FAQ: Server- and Signer- Certificates.

Migration with older Versions: For version easyDCP Creator(+)2.1.X and older, easyDCP Player(+)1.9.X and older, and easyDCP KDM Generator(+)1.47 and older, be prepared to use the new hashcode of your target hardware/software.

Different versions of easyDCP can be installed side-by-side

However be aware that the all share the same user application data folder, where state settings, KDMs, server and signer certificate and license are stored.  

easyDCP SAM Rio Plugin is fully integrated in SAM Rio. You can activate it without further installation according to the following instructions.

A documentation  how to license/activate your easyDCP SAM Rio Plugin is part of Pablo PA Installation & User Guide, Appendix B, A12.

Note:

• Please use for domain- and username in request form only US character (no: é,*,# etc.)
• The file extension for the request file must use the extension .html.

Further Links for easyDCP SAM Rio Plugin:

• Pricelist
• easyDCP Plugin or easyDCP standalone. What is the better solution for me?
• Special conditions for easyDCP full version customers

Find more information in your SAM Rio user manual

easyDCP 3.6.0 and above will be activated within the application/preferences.

For macOS users: minimum macOS 10.12 is required for easyDCP ≤ 3.8.9 products. easyDCP Plus / IMF Studio ≥ 4.0 require macOS 10.14. 

Please watch our video tutorial or proceed as follows:

1. Download and install the latest installer from your account at www.easyDCP.com license status.
   
        
   
   
2. If Select "Preferences (OSX)" or "Options (WINDOWS)" in the installed easyDCP application option "Activation Status" and select "Request License&Certificates"
   If you have a version ≥ 4.0 start the program in demo mode to enable activation
   
        
   
   
3. Fill out the form according to the instructions displayed and select "Send request". Your license-and-certificate-request will be processed after you log in and have select the license you intend to activate.
   
   
         
   
   
4. Then you can download your "License & Certificate" Data Set from your license status and import it with the corresponding easyDCP option "Import License & Certificates"
   
        

Note: This way of activating your easyDCP Product is only available from easyDCP Version 3.6 or higher.

• If you use a easyDCP Creator(+) from 2.2.X, easyDCP Player(+) from 2.0.X and easyDCP KDM Generator(+) from 1.4.1X till easyDCP Version 3.5.8, you find help here.
• If you use an Version below easyDCP Creator(+) 2.2.X, easyDCP Player(+) 2.0.X and easyDCP KDM Generator(+) 1.4.1X, you find help here.
• If you use an easyDCP Resolve Plugin version, you find help here.
• If you use an easyDCP SAM Rio Plugin version, you find help here.

How do I activate the new online roaming services if I have already activated the new easyDCP version in the Offline mode?

• The affected easyDCP Plus / IMF Studio (Version ≥ 4.0.1) is already installed and activated as Offline License.

The reset to the online activation takes place in 2 steps. 

Step 1: Preparation of the easyDCP Plus / IMF Studio Program

• Navigate to Preferences/Options > Activation Status 
• Press the Button "Remove from settings"

• Restart the affected easyDCP program and it will start again in online login mode.
  NOTE: You can't start the application with Online Activation without reset it also in your account settings 

Step 2: Re-activate the online activation in the webshop www.easyDCP.com

1. 1. Login in your account at www.easyDCP.com
   2. Select My Products
   3. Select the product you need to remove offline license 
   4. Select: "Remove Offline License"

Note:

• Since server certificates are tied to the system hash, they become inaccessible after a migration. New certificates will be automatically created, but all KDMs issued to the old cerificates will no longer be accessible. Please check our FAQ: Server- and Signer- Certificates.
• The offline license and legacy licenses you may have activated as parent to the offline license will be removed as well. 
• When may receive the message that migration ist not available. This will occure when you have migrated a offline license within the last 6 month before. 

easyDCP Creator+ is bundled with a tool called easyDCP KDM Generator. A demo version of easyDCP KDM Generator is included in the easyDCP Creator+ trial version.

easyDCP KDM Generator generates Interop- and SMPTE-compliant KDM files for DCPs created with easyDCP Creator+.

easyDCP KDM Generator has a separate manual that explains the procedure in more detail.

A full commercial version of easyDCP KDM Generator is part of the easyDCP Creator+ product.

Please note: easyDCP KDM Generator is not upgradable to easyDCP KDM Generator+

We recommend our easyDCP KDM Generator+ customers to set-up a second computer serving as backup machine for their (D)KDMs. If used properly, existing (D)KDMs can be recovered and ported to a fresh installation, in case the production machine is not working anymore. The set-up is simple and your existing (D)KDM workflow requires only small changes.

Please see Security backup for (D)KDMs for more details.

To create a complementory backup license please follow these steps:

1. Download the easyDCP KDM Generator+ Installer for your target OS from your license status again and install it on your backup machnine.
2. Request a license and certificate as usual and submit it to easyDCP.com. See also How do I activate my easyDCP Product?.
3. The landing page will show your activated easyDCP KDM Generator+ license. You will have the option to create a complementary license by selecting "Complementary license".
4. You will be redirected to the license status showing your new complementary license.
5. Download the license and certificate data set and import it into your easyDCP KDM Generator+ Backup system.

NOTE: The complementary license is locked for migration. If you need to migrate your easyDCP KDM Generator+ Backup system please contact us at info@easyDCP.com. 

easyDCP Creator(+) from 2.2.X, easyDCP Player(+) from 2.0.X and easyDCP KDM Generator(+) from 1.4.1X and above can be directly activated from within the application.

Known limitations:
macOS: Only easyDCP 3.5.5 or higher can be run as of macOS 10.12 (Sierra)
Windows: Only easyDCP 3.4.10 ot higher can run on Windows 10

Please watch our video tutorial or proceed as follows:

1. Download and install the latest installer from your account at www.easyDCP.com license status.
   
        
   
   
2. Select in the installed easyDCP application at "Help" the function "Request License & Certificate" (or use F3)
   
        
   
   
3. Fill out the form according to the instructions displayed and select "Send request". Your license-and-certificate-request will be processed after you log in and have select the license you intend to activate.
   
        
   
        
   
   
4. Then you can download your "License & Certificate" Data Set in the license status pane and install them via Drag and Drop into your easyDCP application.
   Alternatively, you may store the license-and-certificate file (*.easydcp) to a disk and import it into the corresponding easyDCP application by using "Help" the function "Import License & Certificates" (or press F4).
   
        

Note: This way of activating your easyDCP Product is only available from easyDCP Creator(+) 2.2.X, easyDCP Player(+) 2.0.X and easyDCP KDM Generator(+) 1.4.1X or higher.

• If you use a easyDCP Verion 3.6 or higher, you find help here.
• If you use a Version lower as easyDCP Creator(+) 2.2.X, easyDCP Player(+) 2.0.X or easyDCP KDM Generator(+) from 1.4.1X, you find help here.
• If you use an easyDCP Resolve Plugin version, you find help here.
• If you use an easyDCP SAM Rio Plugin version, you find help here.

easyDCP Resolve Plugin is fully integrated in DaVinci Resolve. It runs in demo mode as long you haven't purchased a license and activate it.
You can activate it without further installation according following instructions.

See here how you can activate your easyDCP Resolve Plugin:

1. Open DaVinci Resolve and click "File". In the submenu you find the entry "easyDCP".
   Then click "Request License & Certificate". Follow the dialogue and click "Save".
   Please use a system that is connected to the Internet to make sure that the HTML Request you saved works.
   
   Please do not use special characters for the password:
   Special characters in this case are all characters that are not Latin letters or Arabic numbers: a-z, A-Z, 0-9.
   For example if you used a password like "test_123$" when requesting the license and certificates, then the actual password would be "test123"
   
   
   
   
   
2. After opening the HTML Request file (double click this file) your browser will connect to our webshop www.easyDCP.com.  Enter your login information and then the webshop will offer to buy the easyDCP Resolve plugin if you have not already bought it. The license will be activated automatically after receipt of payment. If you already own an easyDCP Resolve plugin, please select this and the activation will be processed immediately.
   
   PLEASE NOTE: If you want to activate a easyDCP Resolve Bonus License and the prerequisites are met, the webshop would offer you to activate the related easysDCP Resolve module automatically.   
   
   
3. Download your "License & Certificate" data set from your license-status after it is just in time available. To finally activate your product use the "Import License & Certificate" function in your DaVinci Resolve and import your downloaded data set.
   
   

Please note:

• Please use only US characters for the domain- and username in request form, e.g. no: é,*,# etc.
• The file extension for the request file must use the extension .html.

Note: In Resolve 15, please make sure that the easyDCP decoder is used and the setting "DaVinci Resolve > Preferences > Configuration > Use easyDCP decoder" is switched on:

Further Links for easyDCP Resolve:

Pricelist easyDCP Resolve Plugin

easyDCP plugin or easyDCP standalone. What is the better solution for me?

Special conditions for easyDCP full version customers

Download DaVinci Resolve inclusive easyDCP Resolve 

Find more information in your DaVinci Resolve User manual

Installation and Activation of older easyDCP, easyDCP Plus and IMF Studio versions

Note: As part of the conversion to the new easyDCP Plus and IMF Studio packages or easyDCP Plus / IMF Studio 4.0 individual licenses we have removed the easyDCP 3.8.9 licenses used for the migration from the previous License Status and as a reference in a own view Show Previous Lizenses.   

General information for using older program versions: 

• Operating mode Online Activation:
  Customers with subscription and permanent license can use older program versions ≥ 4.0 at any time in parallel to the current programs.
   
• Operating mode Offline Activation:
  This is only available for customers with a permanent license.  For technical reasons, the use of program versions ≤ 3.8.9 is only possible in offline mode. You will find further information below⬇︎

Installation and activation of previous easyDCP Plus / IMF Studio applications

1. Log in to the webshop with your access data and choose the overview My Products > License Packages or Subscriptions. 
    
2. Select the current program (e.g.easyDCP Creator+) for which you want to install a previous version.
   
   
3. Select Other Releases.
   
   
      
4. Select the desired version and download the installer for your operating system.
   
   
   
   
5. Activate the program as desired.
   
   

➡︎ Installation and Activation of previous easyDCP versions in offline mode

Comments: 

• Older versions for offline licenses can be activated on the same hardware, on which the current program is offline activated.
• Known limitations:
  macOS: macOS: Only easyDCP 3.5.5 to easyDCP 3.8.9 can run from macOS 10.12 (Sierra). easyDCP Plus and IMF Studio reuquires macOS minimum 10.14. 
  Windows: Only easyDCP 3.4.10 or higher can run on Windows 10.

How to get access to the older versions:

1. Log in to the webshop with your access data and choose the overview My easyDCP.
   
   
2. In Single License select the current program (e.g.easyDCP Creator+) for which you want to install a previous version.
   
   
3. Select Other Releases.
   
   
   
   
4. Select the desired version and download it for your operating system.   
   
   
   
   
5. Perform the Offline Activation as usual.
   If you need help with this, you can use the appropriate FAQs.
   
   

Information on licences and certificates

• Which versions require which licenses on the same hardware. 
  
  If the second digit of the version (e.g. 3.4.4) differs from the version currently installed (e.g. 3.5.5) you need a new license. If the 3rd digit (e.g. 3.4.4) matches, the same license can be used.
  
  
• Server Certificates: 
  
  All versions of easyDCP/easyDCP Plus can use the same server certificates, as long the hardware has not been reconfigured or a essential OS update system has taken place.
  
  If you need a new license, the creation of the License & Certificate Request checks whether a server certificate already exists and if then applies it to the newly issued license.
  
  
• Signature Certificates:
  
  In principle, new signature certificates are issued for each license activation.

Quick Installation Guide

Welcome to easyDCP!
Thank you for downloading easyDCP Plus, we are sure that this demo will convince you.

You can also install the program parts of easyDCP Plus individually or on different computers.

Installation instructions Windows

System requirements:

Windows 10 (64-bit)

Hardware requirements:

easyDCP Plus can be operated on any standard PC with at least 4 GB of RAM and 200 MB of free space.

Configuration recommendations:

You can also install the individual programs of the software suite in productive operation on different computers and platforms (Windows and MacOS). You can also install the individual program parts in parallel on several computers in order to use them alternately (license roaming).
For 2K DCP processing under Windows, we recommend a minimum configuration with a CPU with 6 cores or more, 8GB RAM and a fast HDD, RAID or SSD.  Performance improvements can be achieved through powerful CUDA-based GPUs. You can also find more information in the manual.

There is no special hardware recommendation for easyDCP KDM Generator+: All commercially available PCs are suitable for the creation of KDMs. There is no particular requirement for computing power.

Other installation instructions:

Different browsers or operating system security settings can trigger warnings during download or installation.
If you have downloaded the programs from www.easyDCP.com, you can run the installation without worries despite the hints.

 

Installation instructions macOS

System requirements:

macOS 10.14 or higher

Hardware requirements:

easyDCP program can be installed on commercial Apple Mac with a minimum configuration of 4GB and 200 MB HDD.
easyDCP programs on Macs with M1 processor are already compatible with Apple’s own emulation with known restriction in easyDCP Player+. 
Native M1 support is coming soon.

Configuration recommendations:

For 2K DCP processing under macOS, we recommend a minimum configuration with a CPU with 8 cores or more, 8 GB RAM and a fast HDD, Raid or SSD.

There is no special hardware recommendation for easyDCP KDM Generator+: All commercially available PCs are suitable for the creation of KDMs. There is no particular requirement for computing power.

Other installation instructions:

Different browsers or security settings in macOS can trigger warnings during download or installation. If you have downloaded the programs from www.easyDCP.com, you can run the installation without worries despite the hints.
Programs must be released at the first start in System Settings > Security > "Open Anyway".

Start in demo mode

To start the individual program demos please click below on „Demo/Offline Mode“.
Please leave the registration fields blank (these are only required in productive operation for registration for license roaming)

Getting Started

easyDCP Creator+

1. Please enter a title for your project
2. Here you can load existing DCPs
3. Here you can load video/audio and subtitle files for your first project
4. With Ctrl/T you can switch from Reel View to Timeline View and back

* In selection "Help" in main menu you will find a detailed manual for the easyDCP Creator+

Optional Tools and Samples:

• easyDCP JPEG2000 Transcoder
  With the Standalone Transcoder you can create JPEG2000 files from different formats DCI  
• Sample files for subtitles
• Sample files for 3D Lookup Tables
• on macOS: easyDCP Creator+ / FinalCutPro Bridge
  Install "Share" presets in Final Cut Pro for easyDCP Creator+

Find more help with questions about the performance assessment of easyDCP Creator+

Limitations in the demo version:  

• Visibly burned-in easyDCP™ logo in all frames
• No loading of (D)KDMs
  (for test encrypted DCPs, please use the proprietary DCP Digest)
• No Supplementals
• No validation report

---

easyDCP Player+

1. Load your DCP here

• In the top menu or right-click anywhere in the "Canvas" field to display the options

* In selection "Help" in main menu you will find a detailed manual for the easyDCP Player+

Optional Tools

• easyDCP DCP Player+ NE

Find more help with questions about the performance assessment of easyDCP Player+

Limitations in the demo version

• Reduced quality and muted audio after 15 seconds of playback
• No Export
• No loading of (D)KDMs (To test encrypted DCPs, please use the proprietary DCP Digest from Creator+)
• No validation report

---

easyDCP KDM Generator+

1. Here you can download the digest file or DKDM (not available in the demo version)
2. Here you can download the/the certificates of the KDM/DKDM receiver
3. Here you can switch to Advanced mode
 

* Under the selection "Help" in main menu you will find a detailed manual for the easyDCP KDM Generator+

Limitations in the demo version

• Maximum KDM validity of 2 days
• No loading of (D)KDMs (To test KDM generation, please use the proprietary DCP digest from easyDCP Creator+)

 

Print this page as document

Recommendation: security backup for (D)KDMs

Affects all Users of easyDCP KDM Generator+

This page contains:

1 Licenses and Certificates

2 Threat of loss of all (D)KDMs caused by hardware change / fault

3 Create a Backup machine using a Complementary License

4 Workflow Description

4.1 Standard (D)KDM Generation Process

4.2 Recommended Workflow utilizing a Backup Unit (BU)

4.3 Using the Backup Unit to recover (D)KDMs

5 How to activate your complementary license for easyDCP KDM Generator+ Backup

1 Licenses and Certificates

In order to run properly, each installation of easyDCP KDM Generator+ needs three different sets of files issued separately for each installation:

1. License – enables all commercial features
2. Signer Certificates – required to digitally sign (D)KDMs issued with the software
3. Server Certificates – An identification of the particular hardware easyDCP KDM Generator+ is installed on. (D)KDMs are issued for certain Server Certificates

During the activation process all of those files are generated using appropriate functions in the easyDCP web shop at http://www.easyDCP.com. Licenses and Server Certificates are bound to the particular hardware easyDCP KDM Generator+ is running on. Signer certificates are not tied to the hardware.

2 Threat of loss of all (D)KDMs caused by hardware change / fault

Important: If some hardware components in the production machine are changed or the machine stops operating at all, the license and server certificates will not work anymore. Using the migration function in the easyDCP web shop, a license can be ported to another machine. However, a server certificate cannot be used on another hardware. Likewise, it is not possible to re-use the certificates if certain hardware components get replaced on the system. And once the server certificates cannot be used anymore.

ALL (D)KDMs ISSUED FOR THESE SERVER CERTIFICATES ARE LOST AND CANNOT BE RECOVERED.

3 Create a Backup machine using a Complementary License

We recommend our easyDCP KDM Generator+ customers to set-up a second computer serving as backup machine for their (D)KDMs. If used properly, existing (D)KDMs can be recovered and ported to a fresh installation, in case the production machine is not working anymore. The set-up is simple and your existing (D)KDM workflow requires only small changes.

1. Every easyDCP KDM Generator+ client gets a complementary license for a second installation of the software (called the Backup Unit - BU)
2. From now on, we recommend to issue a backup DKDM for the Backup Unit once you receive a (D)KDM for your production system. For this, it is important that the Backup Unit must be installed on another physical hardware.
3. Once the production machine stops working for some reason, all (D)KDMs can be recovered using the Backup Unit.

NOTE: You can use your existing easyDCP KDM Generator+ instance to issue backup-(D)KDMs of your existing (D)KDMs for your new backup easyDCP KDM Generator+ instance. This is a one-time-only job and should be performed as soon as possible.

4 Workflow Description

This chapter gives an overview over the recommended workflow when using two instances of easyDCP KDM Generator+ in parallel.

Figure 1 shows a block diagram comprising two activated instances of the software, both identified by their Server Certificate. As mentioned above, the Server Certificate is bound to a specific hardware and installation of the operating system and cannot be used on another installation.

Figure 1: Two activated instances of easyDCP KDM Generator+ running on different hardware

4.1 Standard (D)KDM Generation Process

Figure 2 shows one of the common applications using easyDCP KDM Generator+. Here, the Main Unit (MU) receives certain input data:

1. A (D)KDM or easyDCP Digest from either the previous DCP compiling step or from another facility (step 1). An input (D)KDM can only be processed if it has been issued to the Server Certificate of the MU (compare Figure 1).
2. Certificates from various Cinema Servers that serve to identify the output (D)KDM’s recipients (step 2).
   
   

Figure 2: Standard KDM generation process using one installation of easyDCP KDM Generator+

As result easyDCP KDM Generator+ generates a batch of KDMs for the selected Cinema Servers (step 3).

4.2 Recommended Workflow utilizing a Backup Unit (BU)

Based on the workflow described above, we recommend generating a Backup DKDM for the Backup Unit (BU) shown in Figure 1 whenever a new key is used as input format (step 1). Basically, the processing-steps are identical to the description given in 4.1, but instead of only ingesting certificates from the Cinema Servers we also point our Main Unit of easyDCP KDM Generator+ to the Server Certificate of our Backup Unit (Figure 3, step 2). By doing this, easyDCP KDM Generator+ issues a Backup DKDM that can be read from the Backup Unit later. In case the MU is not available anymore, the Backup KDM can be used to recover the original keys that were used to encrypt the DCP.

Figure 3: KDM Generation Process using the Backup Unit (BU)

4.3 Using the Backup Unit to recover (D)KDMs

In case of a hardware crash or when the system components used to assemble the Main Unit’s system hash change, it is possible that the Server Certificates of the Main Unit cannot be accessed anymore. In this case it is possible to move the main unit onto a new hardware or issue a new set of license and certificates for the new configuration of the main unit. In any case, the previous Main Unit’s Server Certificates must be replaced. Through the easyDCP-web shop it is possible to get new licenses and certificates on the fly. Indeed, none of the old (D)KDMs of the former Main Unit (MU) will work with the new installation, called New Main Unit (NMU) here, since the new Main Unit is identified by a new Server Certificate. In order to get (D)KDMs working on the NMU it is necessary to use the BU as shown in Figure 4. Please note that the BU of KDM Generator+ is used instead of the MU.

Figure 4: Issuing DKDMs for the New Main Unit (NMU) using the Backup Unit (BU)

By ingesting both, all Backup-KDMs (1) as well as the Server Certificate from the New Main Unit (NMU – step 2) new DKDMs for the New Main Unit are generated.

5 How to activate a complementary license of easyDCP KDM Generator+ Backup

Step 1. Download the easyDCP KDM Generator+ Installer for your target OS from your license status again and install it.

Step 2. Request a license and certificate and send it as usual to www.easyDCP.com (see also:How do I activate my easyDCP Product?.) 

Step 3. www.easydcp.com will offer you: "Activate your complementary license". Select it for activation.

Now your license status shows a new entry called: "easyDCP KDM Generator+ Backup"

Step 4: Download the license and certificate data set and import it into your easyDCP KDM Generator+ Backup system. 

NOTE: The complementary license is locked for migration. If you need to migrate your easyDCP KDM Generator+ Backup system please contact us at info@easyDCP.com. 

Update easyDCP KDM Generator + 1.4.411 to version 4.0

• With the update to the new version 4.0, there is also a major update of the easyDCP KDM Generator+ for the first time.
• The update is available for customers with valid service.

In principle, the new programs can be operated with the new Online Activation or with the Offline Activation:

• With Online Activation, new server certificates must be issued for technical reasons.
• In order to be able to continue using exhibited DKDMs, we recommend to use the new easyDCP KDM Generator + 4.0 in Offline Activation on the same hardware as the previous easyDCP KDM Generator + 1.4.11.

With Offline Activation, please note that the password is required which was set during the creation of the license and certificate request for the previous server certificates.

And this is how you find your new easyDCP KDM Generator+ 4.0:

1. Login to the webshop www.easydcp.com as usual.
   
   
2. Select My Products in the top menu.
   
   
3. You will find a new section: Single Licenses 
   Besides easyDCP licenses up to Version 3.8.9 (without service) and easyDCP plugin licenses, you can also find your new easyDCP KDM Generator+ 4.0 license. 
   
   
   
   
4. When you select a desired easyDCP Plus / IMF Studio application entry, a submenu opens. Here you can select different services like e.g. download, migration and activation.
   Available services depend on the type and the status of the license. 

As part of the conversion to the easyDCP Plus and IMF Studio packages, we have migrated your easyDCP KDM Generator+ 1.4.411 (with valid service) to Version 4.0 as Single License. You can find an overview of your previous licenses in My Products after the section Single Licenses with the button Previous Licenses.

Complementary License

To generate a complementory license of your new easyDCP KDM Generator+ 4.0, please contact us with this form.

If you have already worked with a Complimentory License in Version 1.4.411, please activate the new complimentory license from your new easyDCP KDM Generator+ 4.0 on the same hardware as the previous Complimentory License. 
Then the existing certificates will be adopted.

Your service options when using easyDCP products:

Sales support:

All questions regarding the products and their features.

• Purchase of easyDCP Products
• Questions for manage payments,
• Handling for discounts for Non Profit organiasations
• usw. 

Prices for easyDCP products you can find here
Sales support is available for everyone. Please use the Service or contact form in Sales Support

License and Subscription support:

Questions about activation, migration, available updates and upgrades as well as the status of licenses.
All technical service options are available in your web account www.easyDCP.com at My Products  

License support is available for every customer independent from the service status. Please use the Service or contact form in Sales Support

Technical support:

 Usage and troubleshooting for all easyDCP Plus / IMF Studio solutions

Technical support requires a valid subscription or a service contract for the respective easyDCP Package/application. Please use the Service or contact form in Technical Support.

Online Roamingsupport:

Usage and troublshooting 

Online Roaming requires a valid subscription or a service contract for the respective easyDCP Package/IMF Studio application. Please use the Service or contact form in Technical Support.

Find answers to important questions about your licenses

Subsriptions prolongation for easyDCP Plus / IMF Studio packages:

Customers can at any time extend and renew their subscription. The period to be extended is either seamlessly added to the term of the existing subscription.  If the subscription has already expired, it will be reactivated when the renewal is complete.

Hint: Customers are invited to use the automatic renewal with every purchase. This can also be set up manually afterwards. 
You can find more details here

Service and service extensions for customer with permanent licenses:

Each new purchased easyDCP Plus and IMF Studio package comes with a valid service contract lasting for 6 months. Within this period, technical service, cost free updates and online roaming for the respective package are included without any additional payment. 

Once the service is about to expire, customers will be notified by e-mail. It is highly recommended to extend the service extension from minimum of 6 months. It will always be appended to the end of the current service-period. If the customer decides for a automatic service subscription the service extendes for another 6 month automatically.

In case a customer decided not to prolong the support and no new version of specific package has been released, it is still possible to get back into normal service. A reactivation (calculated form the regular service fee) for the period between previous service and the date the client wants to get back into support has to be paid. 

If a new version of specific package has been released during a non-support period, no prolongation of the (expired) service is in this moment possible. Here clients have to purchase a onetime fee in order to get the latest version of the easyDCP Plus/IMF Studio package. The update price depends on the date when the previous service extension has ended and the date the client purchased the update for his respective easyDCP Plus/IMF Studio package.
The younger the last license the lower the update fee.
Note: Updates comes without automatic prolongation of service extension.

Hint: Customers are invited to use the  automatic service renewal with every purchase. This can also be set up manually afterwards. You can find more details here

Migrations

Valid for Customer using their licenses with Offline Activation:

Migrating your easyDCP/IMF Studio offline licenes to a new hardware or re-activating a license after changing components in your existing hardware is always possible. 
For further details please check: How can I perform a migration (hardware/operating-system-change)
 

Major and Minor Updates:

Updates will arrive as needed. Estimate 2 to 6 updates per year.

• Customers with Subscriptions can always download the the latest version and use them immidiately. 
  
  
• Customers with Permanent License and valid service have free access to updated versions of the appropriade package.
  
  
  • Customers using Online Activation can always download the the latest version and use them immidiately.
    
    
  • Customers using Offline Activation maybe needs to request for a new license (see Release Types). 

Release Types: 
Major releases (e.g. 4.2 to 4.3 or e.g. 3.9 to 4.0)
always a new license is required. For your support please check: How do I activate my easyDCP Plus oder IMF Studio product

Minor releases (4.2.1 to 4.2.2)
do not require a new license. In principle there is no need to update the certificates (signer and/or server) for a software update.

• Customers without valid service follow instrution in section: Service and service extensions
  
  

Upgrade

available for easyDCP Licenses < 4.0 and easyDCP / IMF Singlelicenes

The button Purchase Upgrade within your web account at Single Licenses shows the available and most cost-effective options for an upgrade.

If your question has not been answered please do not hesitate to contact use on the Service section or contact form in Sales Support

A system hash uniquely identifies a system based on its hardware and operating system.

It looks like this: 
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_v4

Since only a scrambled reprensentation of the true system hash is presented, it looks different every time, even for the same system.

When do you need a system hash?

Normally, you never need it. With older versions, up to easyDCP Creator 2.2.X, easyDCP Player 2.0.X or easyDCP KDM Generator 1.4.1X, it was required to activate the product.
Newer versions must be always activated shown in this FAQ.  

How can you find out your system hash ?

1. Download and install the up to date easyDCP demo software or (easyDCP installer software if available) on the target hardware system
2. Start the easyDCP Software and Press F3
   Alternatively, select menue  Help | Legacy | Get machine system hash
3. The box with the system hash opens.

Performance measurement easyDCP Player+ CPU/GPU

Beginning with version 2.1, easyDCP Creator+ is capable of opening encrypted DCPs and using these DCPs as basis for new DCPs. There are basically two ways of providing the keys in order to allow easyDCP Creator+ to decrypt the content for the preview and for generating a new DCP.

If keys are provided by means of a proprietary Fraunhofer Digest file (*.dcpdig), it is assumed that the user generated the content and that he is in charge of the sources used for the original DCP generation. In this case you can alter all properties in easyDCP Creator+, including the deactivation of the encryption or the generation of a new encrypted DCP and Digest file.



If one provides the keys by means of Distribution KDM (or KDM), easyDCP Creator+ does not allow to disable the encryption nor does it generate the Fraunhofer Digest for the new DCP. In order to understand this behavior we have to explain that the Fraunhofer Digest stores the encryption key as plain text on the hard drive. If the Digest-option were not disabled, one could easily open an encrypted DCP together with a (D)KDM, generate a new encrypted DCP and store the encryption keys in plaintext. Since content-owners are very diligent with their content, Fraunhofer IIS decided to disable the option from the beginning.

Since the software does not permit you to generate a Digest, there has to be another way for communicating the encryption keys to another software. Using easyDCP Creator+ version 2.1 or higher this can be done by generating a (D)KDM directly from within easyDCP Creator+. The “Generate DCP…” dialog was extended to offer you to generate KDMs. By design, one (D)KDM will be generated for easyDCP Creator+ itself in order to make sure that one can open the DCP on the same computer using easyDCP Creator+ later.
A second (D)KDM can be generated for another software being able to open (D)KDMs, including easyDCP KDM Generator+ and many other 3rd party hard-/and software tools.