Tag: Migration
Found 11 FAQs and 6 videos.

One easyDCP software license can be installed only on one computer system.

However, if you need to move the easyDCP license to another computer or operating system you can do this easily using Migration function in the web shop:

  1. Login in your account at www.easyDCP.com
  2. Select license status
  3. Select the product you need to migrate
  4. Select: "migrate license"

easyDCP Resolve Plug-In customers can get additional important informations for migration here

After the migration is complete you can generate a new license for the new ware system. Please refer to the following FAQ on how to activate your product.

Note:

  • There is a limit of one automatic migration in six months. If you require a second migration within the six months period, please inform us via email why it´s necassary.
  • Since server certificates are tied to the system hash, they become inaccessible after a migration. New certificates will be automatically created, but all KDMs issued to the old cerificates will no longer be accessible. Please check our FAQ: Server- and Signer- Certificates.

Migration with older Versions: For version easyDCP Creator(+)2.1.X and older, easyDCP Player(+)1.9.X and older, and easyDCP KDM Generator(+)1.47 and older, be prepared to use the new hashcode of your target hardware/software.

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Your service options when using easyDCP products:

Sales support:

All questions regarding the products and their features.

    • Purchase of easyDCP Products
    • Questions for manage payments,
    • Handling for discounts for Non Profit organiasations
    • usw. 

Prices for easyDCP products you can find here
Sales support is available for everyone. Please use the Service or contact form in Sales Support

License and Subscription support:

Questions about activation, migration, available updates and upgrades as well as the status of licenses.
All technical service options are available in your web account www.easyDCP.com at My Products  

License support is available for every customer independent from the service status. Please use the Service or contact form in Sales Support

Technical support:

 Usage and troubleshooting for all easyDCP Plus / IMF Studio solutions

Technical support requires a valid subscription or a service contract for the respective easyDCP Package/application. Please use the Service or contact form in Technical Support.

Online Roamingsupport:

Usage and troublshooting 

Online Roaming requires a valid subscription or a service contract for the respective easyDCP Package/IMF Studio application. Please use the Service or contact form in Technical Support.

Find answers to important questions about your licenses

Subsriptions prolongation for easyDCP Plus / IMF Studio Pakete:

Customers can at any time extend and renew their subscription. The period to be extended is either seamlessly added to the term of the existing subscription.  If the subscription has already expired, it will be reactivated when the renewal is complete.

Hint: Customers are invited to use the automatic renewal with every purchase. This can also be set up manually afterwards. 
You can find more details here


Service and service extensions for customer with permanent licenses:

Each new purchased easyDCP Plus and IMF Studio package comes with a valid service contract lasting for 6 months. Within this period, technical service, cost free updates and online roaming for the respective package are included without any additional payment. 

Once the service is about to expire, customers will be notified by e-mail. It is highly recommended to extend the service extension from minimum of 6 months. It will always be appended to the end of the current service-period. If the customer decides for a automatic service subscription the service extendes for another 6 month automatically.

In case a customer decided not to prolong the support and no new version of specific package has been released, it is still possible to get back into normal service. A reactivation (calculated form the regular service fee) for the period between previous service and the date the client wants to get back into support has to be paid. 

If a new version of specific package has been released during a non-support period, no prolongation of the (expired) service is in this moment possible. Here clients have to purchase a onetime fee in order to get the latest version of the easyDCP Plus/IMF Studio package. The update price depends on the date when the previous service extension has ended and the date the client purchased the update for his respective easyDCP Plus/IMF Studio package.
The younger the last license the lower the update fee.
Note: Updates comes without automatic prolongation of service extension.

Hint: Customers are invited to use the  automatic service renewal with every purchase. This can also be set up manually afterwards. You can find more details here

Migrations

Valid for Customer using their licenses with Offline Activation:

Migrating your easyDCP/IMF Studio offline licenes to a new hardware or re-activating a license after changing components in your existing hardware is always possible. 
For further details please check: How can I perform a migration (hardware/operating-system-change)
 

Major and Minor Updates:

Updates will arrive as needed. Estimate 2 to 6 updates per year.

  • Customers with Subscriptions can always download the the latest version and use them immidiately. 

  • Customers with Permanent License and valid service have free access to updated versions of the appropriade package.

    • Customers using Online Activation can always download the the latest version and use them immidiately.

    • Customers using Offline Activation maybe needs to request for a new license (see Release Types). 

Release Types: 
Major releases
(e.g. 4.2 to 4.3 or e.g. 3.9 to 4.0)
always a new license is required. For your support please check: How do I activate my easyDCP Plus oder IMF Studio product

Minor releases (4.2.1 to 4.2.2)
do not require a new license. In principle there is no need to update the certificates (signer and/or server) for a software update.

  • Customers without valid service follow instrution in section: Service and service extensions

Upgrade

available for easyDCP Licenses < 4.0 and easyDCP / IMF Singlelicenes

The button Purchase Upgrade within your web account at Single Licenses shows the available and most cost-effective options for an upgrade.

 

If your question has not been answered please do not hesitate to contact use on the Service section or contact form in Sales Support

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The generation of personalized signer certificates for certain easyDCP applications is a free service provided by Fraunhofer IIS.

New personalized signer certificates will be issued with every License & Certificate Request during new installation of after migration of the software.

Requirements to get personalized signer certificates issued by Fraunhofer IIS are:

  • The email-domain used for your web-account at http://www.easyDCP.com and the requested domain within the License & Certificate Set-request must match.
  • Requested domain for validation is not a public address like e. g. gmail.com, t-online.de etc. Blacklist is supported.
  • If a comprehensible reason exist that email domain and requested domain cannot match please contact info@easydcp.com 
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This FAQ is valid for
easyDCP KDM Generator+    up to version 1.4.411  
easyDCP KDM Generator+ as Permanent License from version 4.0.X  

 

Update easyDCP KDM Generator + 1.4.411 to version 4.0

  • With the update to the new version 4.0, there is also a major update of the easyDCP KDM Generator+ for the first time.
  • The update is available for customers with valid service.

In principle, the new programs can be operated with the new Online Activation or with the Offline Activation:

  • With Online Activation, new server certificates must be issued for technical reasons.
  • In order to be able to continue using exhibited DKDMs, we recommend to use the new easyDCP KDM Generator + 4.0 in Offline Activation on the same hardware as the previous easyDCP KDM Generator + 1.4.11.

With Offline Activation, please note that the password is required which was set during the creation of the license and certificate request for the previous server certificates.

And this is how you find your new easyDCP KDM Generator+ 4.0:

  1. Login to the webshop www.easydcp.com as usual.

  2. Select My Products in the top menu.

  3. You will find a new section: Single Licenses 
    Besides easyDCP licenses up to Version 3.8.9 (without service) and easyDCP plugin licenses, you can also find your new easyDCP KDM Generator+ 4.0 license. 



  4. When you select a desired easyDCP Plus / IMF Studio application entry, a submenu opens. Here you can select different services like e.g. download, migration and activation.
    Available services depend on the type and the status of the license. 

As part of the conversion to the easyDCP Plus and IMF Studio packages, we have migrated your easyDCP KDM Generator+ 1.4.411 (with valid service) to Version 4.0 as Single License. You can find an overview of your previous licenses in My Products after the section Single Licenses with the button Previous Licenses.

Complementary License

To generate a complementory license of your new easyDCP KDM Generator+ 4.0, please activate it with Offline Activation as described here and follow the steps described in How to activate a Complementary License.


If you have already worked with a Complimentory License in Version 1.4.411, please activate the new complimentory license from your new easyDCP KDM Generator+ 4.0 with Offline Activation on the same hardware as the previous Complimentory License
Then the existing certificates will be adopted.

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Different versions of easyDCP can be installed side-by-side

However be aware that the all share the same user application data folder, where state settings, KDMs, server and signer certificate and license are stored.  

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This FAQ is valid for
easyDCP SAM Rio Plugin    All Versions  

 

easyDCP SAM Rio Plugin is fully integrated in SAM Rio. You can activate it without further installation according to the following instructions.

A documentation  how to license/activate your easyDCP SAM Rio Plugin is part of Pablo PA Installation & User Guide, Appendix B, A12.

Note:

  • Please use for domain- and username in request form only US character (no: é,*,# etc.)
  • The file extension for the request file must use the extension .html.

Further Links for easyDCP SAM Rio Plugin:

Find more information in your SAM Rio user manual

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This FAQ is valid for
easyDCP (Plus):   Status: Permanent License   from Version 3.6.0  
IMF Studio: Status: Permanent License from Version 4.0.X  

 

easyDCP 3.6.0 and above will be activated within the application/preferences.

For macOS users: minimum macOS 10.12 is required for easyDCP ≤ 3.8.9 products. easyDCP Plus / IMF Studio ≥ 4.0 require macOS 10.14. 

Please watch our video tutorial or proceed as follows:

    1. Download and install the latest installer from your account at www.easyDCP.com license status.

           

    2. Select "Preferences (OSX)" or "Options (WINDOWS)" in the installed easyDCP application option "Activation Status" and select "Request License&Certificates"

           

    3. Fill out the form according to the instructions displayed and select "Send request". Your license-and-certificate-request will be processed after you log in and have select the license you intend to activate.
      https://www.easydcp.com/sync/images/activation/3_6/request.png

            https://www.easydcp.com/sync/images/activation/select.png

    4. Then you can download your "License & Certificate" Data Set from your license status and import it with the corresponding easyDCP option "Import License & Certificates"

           

Note: This way of activating your easyDCP Product is only available from easyDCP Version 3.6 or higher.

  • If you use a easyDCP Creator(+) from 2.2.X, easyDCP Player(+) from 2.0.X and easyDCP KDM Generator(+) from 1.4.1X till easyDCP Version 3.5.8, you find help here.
  • If you use an Version below easyDCP Creator(+) 2.2.X, easyDCP Player(+) 2.0.X and easyDCP KDM Generator(+) 1.4.1X, you find help here.
  • If you use an easyDCP Resolve Plugin version, you find help here.
  • If you use an easyDCP SAM Rio Plugin version, you find help here.
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This FAQ is valid for
easyDCP Creator(+)    from Version 2.2.X  to Version 3.5.8 
easyDCP Player(+)   from Version 2.0.X to Version 3.5.8 
easyDCP KDM Generator(+)    from Version 1.4.1X  

 

easyDCP Creator(+) from 2.2.X, easyDCP Player(+) from 2.0.X and easyDCP KDM Generator(+) from 1.4.1X and above can be directly activated from within the application.

Known limitations:
macOS: Only easyDCP 3.5.5 or higher can be run as of macOS 10.12 (Sierra)
Windows: Only easyDCP 3.4.10 ot higher can run on Windows 10

Please watch our video tutorial or proceed as follows:

      1. Download and install the latest installer from your account at www.easyDCP.com license status.

             

      2. Select in the installed easyDCP application at "Help" the function "Request License & Certificate" (or use F3)

             

      3. Fill out the form according to the instructions displayed and select "Send request". Your license-and-certificate-request will be processed after you log in and have select the license you intend to activate.

             

             

      4. Then you can download your "License & Certificate" Data Set in the license status pane and install them via Drag and Drop into your easyDCP application.
        Alternatively, you may store the license-and-certificate file (*.easydcp) to a disk and import it into the corresponding easyDCP application by using "Help" the function "Import License & Certificates" (or press F4).

             

 

Note: This way of activating your easyDCP Product is only available from easyDCP Creator(+) 2.2.X, easyDCP Player(+) 2.0.X and easyDCP KDM Generator(+) 1.4.1X or higher.

    • If you use a easyDCP Verion 3.6 or higher, you find help here.
    • If you use a Version lower as easyDCP Creator(+) 2.2.X, easyDCP Player(+) 2.0.X or easyDCP KDM Generator(+) from 1.4.1X, you find help here.
    • If you use an easyDCP Resolve Plugin version, you find help here.
    • If you use an easyDCP SAM Rio Plugin version, you find help here.
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This FAQ is valid for
easyDCP Reolve Plugin    All Versions  

 

easyDCP Resolve Plugin is fully integrated in DaVinci Resolve. It runs in demo mode as long you haven't purchased a license and activate it.
You can activate it without further installation according following instructions.

See here how you can activate your easyDCP Resolve Plugin:

  1. Open DaVinci Resolve and click "File". In the submenu you find the entry "easyDCP".
    Then click "Request License & Certificate". Follow the dialogue and click "Save".
    Please use a system that is connected to the Internet to make sure that the HTML Request you saved works.
    Please do not use special characters for the password



  2. After opening the HTML Request file (double click this file) your browser will connect to our webshop www.easyDCP.com.  Enter your login information and then the webshop will offer to buy the easyDCP Resolve plugin if you have not already bought it. The license will be activated automatically after receipt of payment. If you already own an easyDCP Resolve plugin, please select this and the activation will be processed immediately.

    PLEASE NOTE: If you want to activate a easyDCP Resolve Bonus License and the prerequisites are met, the webshop would offer you to activate the related easysDCP Resolve module automatically.   

  3. Download your "License & Certificate" data set from your license-status after it is just in time available. To finally activate your product use the "Import License & Certificate" function in your DaVinci Resolve and import your downloaded data set.

 

Please note:

  • Please use only US characters for the domain- and username in request form, e.g. no: é,*,# etc.
  • The file extension for the request file must use the extension .html.

Note: In Resolve 15, please make sure that the easyDCP decoder is used and the setting "DaVinci Resolve > Preferences > Configuration > Use easyDCP decoder" is switched on:

    

Further Links for easyDCP Resolve:

Pricelist easyDCP Resolve Plugin

easyDCP plugin or easyDCP standalone. What is the better solution for me?

Special conditions for easyDCP full version customers

Download DaVinci Resolve inclusive easyDCP Resolve 

Find more information in your DaVinci Resolve User manual

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A system hash uniquely identifies a system based on its hardware and operating system.

It looks like this: 
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_v4

Since only a scrambled reprensentation of the true system hash is presented, it looks different every time, even for the same system.

When do you need a system hash?

Normally, you never need it. With older versions, up to easyDCP Creator 2.2.X, easyDCP Player 2.0.X or easyDCP KDM Generator 1.4.1X, it was required to activate the product.
Newer versions must be always activated shown in this FAQ.  

How can you find out your system hash ?

  1. Download and install the up to date easyDCP demo software or (easyDCP installer software if available) on the target hardware system
  2. Start the easyDCP Software and Press F3
    Alternatively, select menue  Help | Legacy | Get machine system hash
  3. The box with the system hash opens.
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This FAQ is valid for
easyDCP Player(+)    from Version 2.2.X  
IMF Player   from Version 4.0.X  

  

 

6-core CPU
(i7-3960X 3.3Ghz)

GeForce 980 GTX

 

50%
Quality

100% Quality

50%
Quality

100% Quality

DCP 2k 24 fps 2048x857 250 Mbit/s

69 fps

46 fps

138 fps

115 fps

DCP 2k 30 fps 2048x857 250 Mbit/s

67 fps

53 fps

137 fps

127 fps

DCP 2k 50 fps 2048x857 250 Mbit/s

80 fps

77 fps

156 fps

144 fps

DCP 4k 24 fps 4096x2160 150 Mbit/s

43 fps

39 fps

49 fps

45 fps

DCP 4k 24 fps 4096x1714 250 Mbit/s

36 fps

23 fps

56 fps

53 fps

IMF UHD 25 fps 3840x2160, 4:2:2 30 bit, 840 Mbit/s

30 fps

12 fps

35 fps

30 fps

IMF UHD 50 fps 3840x2160, 4:2:2 30 bit, 840 Mbit/s

26 fps

16 fps

40 fps

38 fps

 

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