The generation of personalized signer certificates for certain easyDCP applications is a free service provided by Fraunhofer IIS.
New personalized signer certificates will be issued with every License & Certificate Request during new installation of after migration of the software.
Requirements to get personalized signer certificates issued by Fraunhofer IIS are:
One easyDCP software license can be installed only on one computer system.
However, if you need to move the easyDCP license to another computer or operating system you can do this easily using Migration function in the web shop:
easyDCP Resolve Plug-In customers can get additional important informations for migration here.
After the migration is complete you can generate a new license for the new ware system. Please refer to the following FAQ on how to activate your product.
Migration with older Versions: For version easyDCP Creator(+)2.1.X and older, easyDCP Player(+)1.9.X and older, and easyDCP KDM Generator(+)1.47 and older, be prepared to use the new hashcode of your target hardware/software.
Different versions of easyDCP can be installed side-by-side
However be aware that the all share the same user application data folder, where state settings, KDMs, server and signer certificate and license are stored.
easyDCP SAM Rio Plugin is fully integrated in SAM Rio. You can activate it without further installation according to the following instructions.
A documentation how to license/activate your easyDCP SAM Rio Plugin is part of Pablo PA Installation & User Guide, Appendix B, A12.
Further Links for easyDCP SAM Rio Plugin:
Find more information in your SAM Rio user manual
easyDCP 3.6.0 and above will be activated within the application/preferences.
For macOS users: minimum macOS 10.12 is required for easyDCP products.
Please watch our video tutorial or proceed as follows:
Note: This way of activating your easyDCP Product is only available from easyDCP Version 3.6 or higher.
We recommend our easyDCP KDM Generator+ customers to set-up a second computer serving as backup machine for their (D)KDMs. If used properly, existing (D)KDMs can be recovered and ported to a fresh installation, in case the production machine is not working anymore. The set-up is simple and your existing (D)KDM workflow requires only small changes.
Please see Security backup for (D)KDMs for more details.
To create a complementory backup license please follow these steps:
NOTE: The complementary license is locked for migration. If you need to migrate your easyDCP KDM Generator+ Backup system please contact us at info@easyDCP.com.
easyDCP Creator(+) from 2.2.X, easyDCP Player(+) from 2.0.X and easyDCP KDM Generator(+) from 1.4.1X and above can be directly activated from within the application.
macOS: Only easyDCP 3.5.5 or higher can be run as of macOS 10.12 (Sierra)
Windows: Only easyDCP 3.4.10 ot higher can run on Windows 10
Please watch our video tutorial or proceed as follows:
Note: This way of activating your easyDCP Product is only available from easyDCP Creator(+) 2.2.X, easyDCP Player(+) 2.0.X and easyDCP KDM Generator(+) 1.4.1X or higher.
easyDCP Resolve Plugin is fully integrated in DaVinci Resolve. It runs in demo mode as long you haven't purchased a license and activate it.
You can activate it without further installation according following instructions.
Here is how you can activate your easyDCP Resolve Plugin:
Note: In Resolve 15, please make sure that the easyDCP decoder is used and the setting "DaVinci Resolve > Preferences > Configuration > Use easyDCP decoder" is switched on:
Further Links for easyDCP Resolve:
Find more information in your DaVinci Resolve User manual
Customers who own an easyDCP standalone license for easyDCP can receive and use a legacy licenses for previous easyDCP releases free-of-charge on the same hardware.
You will find the option "Other releases" in your license status.
You can find more information on how you can activate your Application in our FAQs: How do I activate my easyDCP Product?
If you already use a recent version of easyDCP and want/need to activate an older version, here is a description of how to get the respective easyDCP installer and how to activate it.
How to get access to the older versions:
Informations about licenses and certificates
Sales support: All questions regarding the products and their features. For example:
Prices for new products
How to purchase
How to update from previous versions, s.o.
Sales support is available for everyone. Please contact: email@example.com
License support: Questions about activation, migration, available updates and upgrades as well as the status of licenses.
License support is available for every customer independent from the service status. Contact: firstname.lastname@example.org
Technical support: Usage and troubleshooting for all easyDCP solutions
Technical support requires a valid service contract for the respective easyDCP software. Please use "Technical Support" option within your web account.
How to manage ...
Service and service extensions:
Each new purchased easyDCP product comes with a valid service contract lasting for 6 months. Within this period, technical service as well as updates for the respective products are included without any payment.
Once the service is about to expire, customers will be notified by e-mail. It is highly recommended to extends the service extension from minimum of 6 months and will always be appended to the end of the current service-period. If the customer decides for a service subscription the service extendes for another 6 month automatically if the customer has not completed the subscription at the latest 30 days before the end of the last renewal.
In case a customer decided not to prolong the support and no new version of specific software has been released, it is still possible to get back into normal service. Here a service fee of 50% (calculated form the regular service fee) for the period between previous service and the date the client wants to get back into support has to be paid.
If a new version of specific software has been released during a non-supported period, no prolongation of the (expired) service is possible anymore. New: Here clients have to purchase a onetime fee in order to get the latest version of the easyDCP software. The update price depends on the date when the previous service extension has ended and the date the client purchased the update for his respective easyDCP application. The younger the last license the lower the update fee. Updates comes without automatic prolongation of service extension.
Migrating your software to a new hardware or re-activating a license after changing components in your existing hardware is always possible. For further details please check: How can I perform a migration (hardware/operating-system-change)
Major and Minor Updates (eg. Version X.3.X > X.4.X):
Updates will arrive as needed. Estimate between 2 to 6 updates per year.
Customers with valid service (check status in your web account) have free access to updated versions of the software. There is no automatic update procedure and manual integration is required. If the update is a so-called point-release (e.g. 3.2 to 3.3) or a major release (e.g. 3.9 to 4.0) a new license is required. Minor releases (3.3.1 to 3.3.2) do not require a new license. Usually, only a new license for specific easyDCP software must be downloaded and activated. There is no need to update the certificates (signer and /or server) for a software update. Please use the "Request License & Certificate Set" as well as the "Import License & Certificate Set" options within easyDCP since they take care about proper activation of specific software. For your support please check: How do I activate my easyDCP product
Customer without valid service are requested to purchase an update. The update price depends on the date when the previous service extension has ended and the date the client purchased the update for his respective easyDCP application. The younger the last license the lower the update fee. Updates comes without automatic prolongation of service extension. Usually, only a new license for specific easyDCP software must be downloaded and activated. There is no need to update the certificates (signer and/or server) for a software update. Please use the "Request License & Certificate Set" as well as the "Import License & Certificate Set" options within easyDCP since they take care about proper activation of specific software. For your support please check: How do I activate my easyDCP product
Upgrade (e.g. easyDCP Creator to easyDCP Creator+):
The upgrade price is calculated using the difference between the existing product and the new product. No additional upgrade-fee is charged. The option "Upgrade" within your web account shows the available and the most cost-effective options for an upgrade.
Upgrades requires up to date of the upgrade provided software and valid service contract. If a service period expired or the initial version is somehow outdated, clients have to renew the service before upgrading. Please see the comments above explaining how to prolong an expired service.
Bonus licenses are available under certain conditions. Actually bonus licenses for easyDCP Resolve Plugin and easyDCP SAM Rio Plugin will be issued when the following prerequisites are met: easyDCP Bonus licenses for DaVinci Resolve 10/11/12 or easyDCP Bonus licenses for SAM Rio
If your question has not been answered please do not hesitate to send us an e-mail: email@example.com
A system hash uniquely identifies a system based on its hardware and operating system.
It looks like this:
02bea077c6f4c2f940473f88e18728d9e74888348c55735c093ea52165ace28f 76782ffb6342cf3058c02833234073b83d67207f4e3cf0ffff46a7ccf0138a2 9275ed7b91a0ca104c3170dcf4f0b25bbedc452608c64c8968634e3bb542cb5 a95d844c4b2a6a32bc940b9997f6ed83eb1c105aaa4e1e6efb6e44b5b65c953 0250423dc68b474a81940dd81e9b912bc8d30a295269fa4cdbc95c8552e2f98 770417e595a792d267c2eff25a2b9030300bef4228b4a3c6a355db5624b857a c4ea54613556abc86b81ef877e07ffe502d8c9eaabcd238c85dcc107bc28bb8 d8d8320f2d8575228ab7ab0a4041dceddde7adfae3877a84b2421a31ce9f2c8 fc09d2c_v4
Since only a scrambled reprensentation of the true system hash is presented, it looks different every time, even for the same system.
When do you need a system hash?
Normally, you never need it. With older versions, up to easyDCP Creator 2.2.X, easyDCP Player 2.0.X or easyDCP KDM Generator 1.4.1X, it was required to activate the product.
Newer versions must be always activated shown in this FAQ.
How can you find out your system hash ?