FAQs: easyDCP JPEG 2000 Transcoder

Unfortunately we cannot issue licenses that are expiring after a few days. To evaluate the software, free trial versions can be downloaded.

The restrictions of the demo versions are:

  • easyDCP Creator Demo burns in a visible watermark into each frame.
  • easyDCP Player Demo decreases decoding quality and mutes audio after a playback time of 15 seconds.
  • easyDCP KDM Generator Demo generates KDMs with a maximum validity period of 48 hours, starting from the time when the KDM is generated.

Tip: You can also generate DCPs and pay on a project basis with easyDCP Publisher.

With the free demo editions of the easyDCP standalone programs almost all functionalities of the full versions can be tested. However, there are the following restrictions:

easyDCP Creator

  • Visibly burned-in easyDCP™ logo in all frames
  • No loading of KDMs (To test encrypted DCPs, please use the proprietary DCP Digest)
  • No Supplementals (DCP/IMF)
  • No validation report

easyDCP Player

  • Reduced quality and muted audio after 15 seconds of playback
  • No Export
  • No loading of KDMs (To test encrypted DCPs, please use the proprietary DCP Digest from Creator+)
  • No validation report

easyDCP KDM Generator

  • Maximum KDM validity of 2 days
  • No loading of KDMs (To test KDM generation, please use the proprietary DCP digest from easyDCP Creator+)

From now on, you will receive a discount on your service and support fees if you extend the service during the ongoing service period.

This is how it works: Since 2017-01-01 you receive a COUPON code on your bill for your next purchase of service extension. This voucher reduces your costs for the next service renewal of the same license by 10%.

The COUPON code is valid for the respective license from the issue of the invoice until the day on which your existing service expires. The date of the last validity is displayed in the COUPON.

How to use this voucher code:

NOTE: Your ongoing service must still be valid

  1. Go to your license status as usual
  2. Extend your existing service by at least 6 months.
  3. In checkout, the option "ADD COUPON" will be offered.
  4. Enter the individual coupon code for this license.


You will automatically receive a discount of 10%. The new service is automatically added to the end of the current service period. The invoice now contains a new COUPON code in order to receive a 10% discount for the next renewal.

Hint: You can spare yourself the manual entry of the voucher code by signing up for a subscription, which automatically extends the service in time. You then receive the discount without entering a COPUON code.

With activated service subscription your service will be prolonged automatically for 6 month 30 days before it expires without any notification to do it manually. The prolongation will be charged to your credit card, its details are stored for this use at our acquirer „Heidelpay“. You will receive an order confirmation and invoice for a successful service prolongation as usual.

Service prolongation via service subscription comes automatically with 10% discount.  

How to setup a Service Subscription?

  1. Login at your easyDCP web account
  2. Select top menu option „Service Status"
  3. Select your preferred license for your service subscription
  4. Select your payment method or create a new one. 

Your next automatic prolongation will be shown at „Next Payment“.
A service subscription can be created and removed at any time before a service gets inactive.

What happens if an automatic service prolongation fails?

If payment fails we will keep retrying. After certain fail we will deactivate the service subscription and inform you by email. Your Service Status will be set to manual mode and you will receive the known „Service Notification“.

Reasons for failed payments can be expired validity, insufficient covering of payment amount or general deactivation of your credit card. If possible we will inform you about reason of rejection.

How safe are your Credit Card details?

Your CC details are exclusively stored on servers of our acquierer. These servers are regularly monitored by the CC-companies.

Different versions of easyDCP can be installed side-by-side

However be aware that the all share the same user application data folder, where state settings, KDMs, server and signer certificate and license are stored.  

Customers who own an easyDCP standalone license for easyDCP can receive and use a legacy licenses for previous easyDCP releases free-of-charge on the same hardware.
You will find the option "Other releases" in your license status. 

Following requirements must be met:

  • You must have a version 2.0 or higher licensed.
  • The legacy license can only be used on same hardware as the easyDCP standalone licenses are issued to.
  • Only previous easyDCP versions can be requested.

How to get your easyDCP legacy license:

    • Open your license status and click on "Other releases" and download the desired version.
    • If it's a recent release of the current easyDCP major release (eg 3.5.5 > 3.5.X), you can continue to use your current license. Download and install the license file as usual.
    • If you switch to a version before the current easyDCP major release (eg 3.5.5> 3.4.X), you must activate this easyDCP application. Start the activation and if you meet the requirements (the current easyDCP version is activated on the same hardware), the webshop will offer you an old version license. Download and install the license file as usual.

You can find more information on how you can activate your Application in our FAQs: How do I activate my easyDCP Product?

The conversion of DPX or TIFF sequences (as well as many other video formats) is one of the basic functionalities of easyDCP Creator and easyDCP Creator+.

In order to outsource the time consuming conversion to another workstation or to operate in parallel, each version of easyDCP Creator+ contains a free single version of easyDCP JPEG 2000 Transcoder.

Additional licenses can be purchased on demand.

 

DCPs use the CIE X’Y’Z’ color space with a gamma of 2.6.

Since the source footage is often in an RGB color space, they have to be converted first.

easyDCP Creator supports a variety of input color spaces and can be extended to work with custom color space settings or 3D lookup tables (LUT)s as well.

For further information please refer to:

 

 

To optimize workflows in postproduction it can be useful to work with color transformed and compressed JPEG2000 files from an early phase on. This makes it easier to transport files to another location for further processing or to accelerate the transfer from one storage-device to another.

easyDCP Creator, easyDCP Creator+ or the easyDCP JPEG2000 Transcoder enable the production of SMPTE or Interop compliant JPEG2000 files.

easyDCP JPEG2000 Transcoder in particular is a low priced option to work with prepared and standardized JPEG2000 picture sequences long before the mastering of a DCP.

For further information please refer to :

easyDCP introduces a new and important function with easyDCP+ Version 3.4: easyDCP DCP/IMF-Package Validator

The function is integrated in easyDCP Creator+ and easyDCP Player+. Validation can be performed on encrypted and unencrypted files.  

The easyDCP validation check includes:
- Syntax checks of the metadata
- Compliance check of image and sound files
- Review the current and desired DCP / IMF-Package naming convention 

For immediate diagnosis, the easyDCP Validation Report provides a traffic light view with OK, warnings and "red" for errors.
The easyDCP Validation Report also includes a detailed evaluation. It consists of an HTML file, which can also be opened offline with any browser.
This file provides detailed information on the results of the validation and, if applicable, specific notes on the occurrence of warnings and errors.

A sample of DCP validation can be found here:

To perform a validation:

easyDCP Player+

  1. Menu: File > Open Package
  2. Select the DCP or IMF package to validate and start it in the playlist
  3. Menu: Asset > Validate
  4. Press "Start"
  5. Dialog Box: Select "Open Report" to open the easyDCP Valdiation Report in your browser   

easyDCP Creator+

  1. Coose in first dialog: Open Projekt/Package
  2. Select the DCP or IMF package to validate and start it in the playlist
  3. Menu: Package > Validate
  4. Press "Start"
  5. Dialog Box: Select "Open Report" to open the easyDCP Valdiation Report in your browser

Remark: 

  • Interested parties can test the function in the respective demoversion but detailed hints are hidden.
  • Encrypted DCPs can currently be validated with a valid DKDM.

easyDCP Validation Report as proof of quality:

Fraunhofer IIS provided the essential prerequisite for the DCI Compliance Test Plan. With the new easyDCP Validator you get the perfect tool to run the test plan fully automatically. The conclusive easyDCP Validation Report can be attached to DCP delivery or IMF package delivery as a quality and compliance proof. 

easyDCP Validation verifies the following conformities:

  • DCP: according to SMPTE ST 429
  • IMF-Package: asccorting to SMPTE ST 2067 

as well as other "Common Practice Tests" which have resulted from years of experience. E.g. Digital Cinema Naming Convention, checks of subtitles outside of the area that can be read by the creator.  

Your service options when using easyDCP:

Sales support: All questions regarding the products and their features. For example:

Prices for new products
How to purchase
How to update from previous versions, s.o.

Sales support is available for everyone. Please contact: info@easydcp.com

License support: Questions about activation, migration, available updates and upgrades as well as the status of licenses.

All those service are available in your web account www.easyDCP.com at License Status  

License support is available for every customer independent from the service status. Contact: info@easydcp.com

Technical support: Usage and troubleshooting for all easyDCP solutions

Technical support requires a valid service contract for the respective easyDCP software. Please use "Technical Support" option within your web account.

 

How to manage ...

Service and service extensions:

Each new purchased easyDCP product comes with a valid service contract lasting for 6 months. Within this period, technical service as well as updates for the respective products are included without any payment. 

Once the service is about to expire, customers will be notified by e-mail. It is highly recommended to extends the service extension from minimum of 6 months and will always be appended to the end of the current service-period. If the customer decides for a service subscription the service extendes for another 6 month automatically if the customer has not completed the subscription at the latest 30 days before the end of the last renewal.

In case a customer decided not to prolong the support and no new version of specific software has been released, it is still possible to get back into normal service. Here a service fee of 50% (calculated form the regular service fee) for the period between previous service and the date the client wants to get back into support has to be paid. 

If a new version of specific software has been released during a non-supported period, no prolongation of the (expired) service is possible anymore. New: Here clients have to purchase a onetime fee in order to get the latest version of the easyDCP software. The update price depends on the date when the previous service extension has ended and the date the client purchased the update for his respective easyDCP application. The younger the last license the lower the update fee. Updates comes without automatic prolongation of service extension.

Hint:
Get 10% Discount with automatic Service Prolongation – Service Subscription
Discounted service for active users

Migrations:

Migrating your software to a new hardware or re-activating a license after changing components in your existing hardware is always possible. For further details please check: How can I perform a migration (hardware/operating-system-change)

Important notes:

  • Bonus licenses - e.g. a gratuitous license for DaVinci Resolve based on standalone-software purchase - can only be migrated until the standalone version of easyDCP itself has a valid service.  

Major an Minor Updates (eg. Version X.3.X > X.4.X):

Updates will arrive as needed. Estimate between 2 to 6 updates per year.

Customers with valid service (check status in your web account) have free access to updated versions of the software. There is no automatic update procedure and manual integration is required. If the update is a so-called point-release (e.g. 3.2 to 3.3) or a major release (e.g. 3.9 to 4.0) a new license is required. Minor releases (3.3.1 to 3.3.2) do not require a new license. Usually, only a new license for specific easyDCP software must be downloaded and activated. There is no need to update the certificates (signer and /or server) for a software update. Please use the "Request License & Certificate Set" as well as the "Import License & Certificate Set" options within easyDCP since they take care about proper activation of specific software. For your support please check: How do I activate my easyDCP product

Customer without valid service are requested to purchase an update. New: The update price depends on the date when the previous service extension has ended and the date the client purchased the update for his respective easyDCP application. The younger the last license the lower the update fee. Updates comes without automatic prolongation of service extension. Usually, only a new license for specific easyDCP software must be downloaded and activated. There is no need to update the certificates (signer and/or server) for a software update. Please use the "Request License & Certificate Set" as well as the "Import License & Certificate Set" options within easyDCP since they take care about proper activation of specific software. For your support please check: How do I activate my easyDCP product

Important notes:

  • Minor updates (e.g. Version X.X.1 > X.X.2) will be available automatically in your web account. Minor updates usually do not require a new activation. As usual, server- and signer certificates do not need an update.

Upgrade (e.g. easyDCP Creator to easyDCP Creator+):

The upgrade price is calculated using the difference between the existing product and the new product. No additional upgrade-fee is charged. The option "Upgrade" within your web account shows the available and the most cost-effective options for an upgrade.

Upgrades requires up to date of the upgrade provided software and valid service contract. If a service period expired or the initial version is somehow outdated, clients have to renew the service before upgrading. Please see the comments above explaining how to prolong an expired service. 

Bonus licenses:

Bonus licenses are available under certain conditions. Actually bonus licenses for easyDCP Resolve Plugin and easyDCP SAM Rio Plugin will be issued when the following prerequisites are met: easyDCP Bonus licenses for DaVinci Resolve 10/11/12 or easyDCP Bonus licenses for SAM Rio

 

If your question has not been answered please do not hesitate to send us an e-mail: info@easydcp.com

CPU-accelerated encoding with CUDA®-enabled graphics card was introduced in easyDCP Creator 3.3 and easyDCP Creator+ 3.3 (Windows® only).

You can now encode DCPs faster than real-time.

We recommend enabling GPU-accelerated encoding in the menu "File|Options|Image Processing|GPU Encoding" as it usually outperforms the CPU-based encoder significantly:

Please note: The easyDCP JPEG 2000 Encoder also supports GPU acceleration. The easyDCP Publisher does not yet support GPU acceleration.

easyDCP Creator/Creator+, easyDCP JPEG 2000 Transcoder and easyDCP Publisher are highly optimized for running on multi-processor/multi-core machines. On Windows, it can also use one or more CUDA® enabled graphics devices.

We recommend the following minimal system configuration:

  • Windows PC (Windows 64 bit, Version 7 or higher) or Intel Mac (Mac OS X 64 bit, Version 10.7 or higher)
  • You also need a minimum of 2 GB RAM
  • Installation occupies 200 MB free disc space
  • Fast hard disk is also recommended

For best performance, opt for the following specifications:

  • CPU with 6 or 8 cores
  • 8 GB RAM
  • Fast SSD
  • A CUDA-enabled graphics device for encoding with the following specifications:
    • Compute Capability 2.0 or higher
    • Minimum of 1 GB memory, better 4 GB of memory
    • Preferably connected with 16 PCI Express lanes
    • The more cores, the better
    • E.g. NVIDIA GeForce 980 Ti