The generation of personalized signer certificates for certain easyDCP applications is a free service provided by Fraunhofer IIS.
New personalized signer certificates will be issued with every License & Certificate Request during new installation of after migration of the software.
Requirements to get personalized signer certificates issued by Fraunhofer IIS are:
- The email-domain used for your web-account at http://www.easyDCP.com and the requested domain within the License & Certificate Set-request must match.
- Requested domain for validation is not a public address like e. g. gmail.com, t-online.de etc. Blacklist is supported.
If a comprehensible reason exist that email domain and requested domain cannot match please contact email@example.com
One easyDCP software license can be installed only on one computer system.
However, if you need to move the easyDCP license to another computer or operating system you can do this easily using Migration function in the web shop:
easyDCP Resolve Plug-In customers can get additional important informations for migration here.
After the migration is complete you can generate a new license for the new ware system. Please refer to the following FAQ on how to activate your product.
Migration with older Versions: For version easyDCP Creator(+)2.1.X and older, easyDCP Player(+)1.9.X and older, and easyDCP KDM Generator(+)1.47 and older, be prepared to use the new hashcode of your target hardware/software.
Different versions of easyDCP can be installed side-by-side
However be aware that the all share the same user application data folder, where state settings, KDMs, server and signer certificate and license are stored.
easyDCP 3.6.0 and above will be activated within the application/preferences.
Please watch our video tutorial or proceed as follows:
Note: This way of activating your easyDCP Product is only available from easyDCP Version 3.6 or higher.
Sales support: All questions regarding the products and their features. For example:
Prices for new products
How to purchase
How to update from previous versions, s.o.
Sales support is available for everyone. Please contact: firstname.lastname@example.org
License support: Questions about activation, migration, available updates and upgrades as well as the status of licenses.
License support is available for every customer independent from the service status. Contact: email@example.com
Technical support: Usage and troubleshooting for all easyDCP solutions
Technical support requires a valid service contract for the respective easyDCP software. Please use "Technical Support" option within your web account.
How to manage ...
Service and service extensions:
Each new purchased easyDCP product comes with a valid service contract lasting for 6 months. Within this period, technical service as well as updates for the respective products are included without any payment.
Once the service is about to expire, customers will be notified by e-mail. It is highly recommended to extends the service extension from minimum of 6 months and will always be appended to the end of the current service-period. If the customer decides for a service subscription the service extendes for another 6 month automatically if the customer has not completed the subscription at the latest 30 days before the end of the last renewal.
In case a customer decided not to prolong the support and no new version of specific software has been released, it is still possible to get back into normal service. Here a service fee of 50% (calculated form the regular service fee) for the period between previous service and the date the client wants to get back into support has to be paid.
If a new version of specific software has been released during a non-supported period, no prolongation of the (expired) service is possible anymore. New: Here clients have to purchase a onetime fee in order to get the latest version of the easyDCP software. The update price depends on the date when the previous service extension has ended and the date the client purchased the update for his respective easyDCP application. The younger the last license the lower the update fee. Updates comes without automatic prolongation of service extension.
Migrating your software to a new hardware or re-activating a license after changing components in your existing hardware is always possible. For further details please check: How can I perform a migration (hardware/operating-system-change)
Major and Minor Updates (eg. Version X.3.X > X.4.X):
Updates will arrive as needed. Estimate between 2 to 6 updates per year.
Customers with valid service (check status in your web account) have free access to updated versions of the software. There is no automatic update procedure and manual integration is required. If the update is a so-called point-release (e.g. 3.2 to 3.3) or a major release (e.g. 3.9 to 4.0) a new license is required. Minor releases (3.3.1 to 3.3.2) do not require a new license. Usually, only a new license for specific easyDCP software must be downloaded and activated. There is no need to update the certificates (signer and /or server) for a software update. Please use the "Request License & Certificate Set" as well as the "Import License & Certificate Set" options within easyDCP since they take care about proper activation of specific software. For your support please check: How do I activate my easyDCP product
Customer without valid service are requested to purchase an update. The update price depends on the date when the previous service extension has ended and the date the client purchased the update for his respective easyDCP application. The younger the last license the lower the update fee. Updates comes without automatic prolongation of service extension. Usually, only a new license for specific easyDCP software must be downloaded and activated. There is no need to update the certificates (signer and/or server) for a software update. Please use the "Request License & Certificate Set" as well as the "Import License & Certificate Set" options within easyDCP since they take care about proper activation of specific software. For your support please check: How do I activate my easyDCP product
Upgrade (e.g. easyDCP Creator to easyDCP Creator+):
The upgrade price is calculated using the difference between the existing product and the new product. No additional upgrade-fee is charged. The option "Upgrade" within your web account shows the available and the most cost-effective options for an upgrade.
Upgrades requires up to date of the upgrade provided software and valid service contract. If a service period expired or the initial version is somehow outdated, clients have to renew the service before upgrading. Please see the comments above explaining how to prolong an expired service.
Bonus licenses are available under certain conditions. Actually bonus licenses for easyDCP Resolve Plugin and easyDCP SAM Rio Plugin will be issued when the following prerequisites are met: easyDCP Bonus licenses for DaVinci Resolve 10/11/12 or easyDCP Bonus licenses for SAM Rio
If your question has not been answered please do not hesitate to send us an e-mail: firstname.lastname@example.org