FAQs: Migration_Activation_Summary

The generation of personalized signer certificates for certain easyDCP applications is a free service provided by Fraunhofer IIS.

New personalized signer certificates will be issued with every License & Certificate Request during new installation of after migration of the software.

Requirements to get personalized signer certificates issued by Fraunhofer IIS are:

  • The email-domain used for your web-account at http://www.easyDCP.com and the requested domain within the License & Certificate Set-request must match.
  • Requested domain for validation is not a public address like e. g. gmail.com, t-online.de etc. Blacklist is supported.
  • If a comprehensible reason exist that email domain and requested domain cannot match please contact info@easydcp.com 

One easyDCP software license can be installed only on one computer system.

However, if you need to move the easyDCP license to another computer or operating system you can do this easily using Migration function in the web shop:

  1. Login in your account at www.easyDCP.com
  2. Select license status
  3. Select the product you need to migrate
  4. Select: "migrate license"

easyDCP Resolve Plug-In customers can get additional important informations for migration here

After the migration is complete you can generate a new license for the new ware system. Please refer to the following FAQ on how to activate your product.

Note:

  • There is a limit of one automatic migration in six months. If you require a second migration within the six months period, please inform us via email why it´s necassary.
  • Since server certificates are tied to the system hash, they become inaccessible after a migration. New certificates will be automatically created, but all KDMs issued to the old cerificates will no longer be accessible. Please check our FAQ: Server- and Signer- Certificates.

Migration with older Versions: For version easyDCP Creator(+)2.1.X and older, easyDCP Player(+)1.9.X and older, and easyDCP KDM Generator(+)1.47 and older, be prepared to use the new hashcode of your target hardware/software.

Different versions of easyDCP can be installed side-by-side

However be aware that the all share the same user application data folder, where state settings, KDMs, server and signer certificate and license are stored.  

easyDCP SAM Rio Plugin is fully integrated in SAM Rio. You can activate it without further installation according to the following instructions.

A documentation  how to license/activate your easyDCP SAM Rio Plugin is part of Pablo PA Installation & User Guide, Appendix B, A12.

Note:

  • Please use for domain- and username in request form only US character (no: é,*,# etc.)
  • The file extension for the request file must use the extension .html.

Further Links for easyDCP SAM Rio Plugin:

Find more information in your SAM Rio user manual

easyDCP 3.6.0 and above will be activated within the application/preferences.

Please watch our video tutorial or proceed as follows:

    1. Download and install the latest installer from your account at www.easyDCP.com license status.

           

    2. Select "Preferences (OSX)" or "Options (WINDOWS)" in the installed easyDCP application option "Activation Status" and select "Request License&Certificates"

           

    3. Fill out the form according to the instructions displayed and select "Send request". Your license-and-certificate-request will be processed after you log in and have select the license you intend to activate.

           

           https://www.easydcp.com/sync/images/activation/select.png

    4. Then you can download your "License & Certificate" Data Set from your license status and import it with the corresponding easyDCP option "Import License & Certificates"

           

Note: This way of activating your easyDCP Product is only available from easyDCP Version 3.6 or higher.

  • If you use a easyDCP Creator(+) from 2.2.X, easyDCP Player(+) from 2.0.X and easyDCP KDM Generator(+) from 1.4.1X till easyDCP Version 3.5.8, you find help here.
  • If you use an Version below easyDCP Creator(+) 2.2.X, easyDCP Player(+) 2.0.X and easyDCP KDM Generator(+) 1.4.1X, you find help here.
  • If you use an easyDCP Resolve Plugin version, you find help here.
  • If you use an easyDCP SAM Rio Plugin version, you find help here.

We recommend our easyDCP KDM Generator+ customers to set-up a second computer serving as backup machine for their (D)KDMs. If used properly, existing (D)KDMs can be recovered and ported to a fresh installation, in case the production machine is not working anymore. The set-up is simple and your existing (D)KDM workflow requires only small changes.

Please see Security backup for (D)KDMs for more details.

To create a complementory backup license please follow these steps:

  1. Download the easyDCP KDM Generator+ Installer for your target OS from your license status again and install it on your backup machnine.
  2. Request a license and certificate as usual and submit it to easyDCP.com. See also How do I activate my easyDCP Product?.
  3. The landing page will show your activated easyDCP KDM Generator+ license. You will have the option to create a complementary license by selecting "Complementary license".
  4. You will be redirected to the license status showing your new complementary license.
  5. Download the license and certificate data set and import it into your easyDCP KDM Generator+ Backup system.

NOTE: The complementary license is locked for migration. If you need to migrate your easyDCP KDM Generator+ Backup system please contact us at info@easyDCP.com

easyDCP Creator(+) from 2.2.X, easyDCP Player(+) from 2.0.X and easyDCP KDM Generator(+) from 1.4.1X and above can be directly activated from within the application.

Known limitations:
macOS: Only easyDCP 3.5.5 or higher can be run as of macOS 10.12 (Sierra)
Windows: Only easyDCP 3.4.10 ot higher can run on Windows 10

Please watch our video tutorial or proceed as follows:

      1. Download and install the latest installer from your account at www.easyDCP.com license status.

             

      2. Select in the installed easyDCP application at "Help" the function "Request License & Certificate" (or use F3)

             

      3. Fill out the form according to the instructions displayed and select "Send request". Your license-and-certificate-request will be processed after you log in and have select the license you intend to activate.

             

             

      4. Then you can download your "License & Certificate" Data Set in the license status pane and install them via Drag and Drop into your easyDCP application.
        Alternatively, you may store the license-and-certificate file (*.easydcp) to a disk and import it into the corresponding easyDCP application by using "Help" the function "Import License & Certificates" (or press F4).

             

 

Note: This way of activating your easyDCP Product is only available from easyDCP Creator(+) 2.2.X, easyDCP Player(+) 2.0.X and easyDCP KDM Generator(+) 1.4.1X or higher.

    • If you use a easyDCP Verion 3.6 or higher, you find help here.
    • If you use a Version lower as easyDCP Creator(+) 2.2.X, easyDCP Player(+) 2.0.X or easyDCP KDM Generator(+) from 1.4.1X, you find help here.
    • If you use an easyDCP Resolve Plugin version, you find help here.
    • If you use an easyDCP SAM Rio Plugin version, you find help here.

easyDCP Resolve Plugin is fully integrated in DaVinci Resolve. It runs in demo mode as long you haven't purchased a license and activate it.
You can activate it without further installation according following instructions.

Here is how you can activate your easyDCP Resolve Plugin:

 

  1. Open a private web account at www.easyDCP.com or use your already existing account.

  2. Open DaVinci Resolve and click "File". In the submenu you find the entry "easyDCP". Then click "Request License & Certificate". Follow the dialogue and click "Save".
    Please use a system that is connected to the Internet to make sure that the HTML Request you saved works.
    Please do not use special characters for the password

  3. After opening the HTML Request file your browser will connect to our webshop www.easyDCP.com. Enter your login information and then the webshop offers you different options. Choose the option of your choice and later on easyDCP Resolve modules you want to activate.
    PLEASE NOTE: If you want to activate a easyDCP Resolve Bonus License and the prerequisites are met, the webshop would offer you to activate the related easysDCP Resolve module automatically.   

  4. Download your "License & Certificate" set from your license-status after it is just in time available. To finally activate your product use the "Import License & Certificate" function in your DaVinci Resolve 10/11/12 and import your downloaded set.

 

Please note:

  • Please use only US characters for the domain- and username in request form, e.g. no: é,*,# etc.
  • The file extension for the request file must use the extension .html.

Note: In Resolve 15, please make sure that the easyDCP decoder is used and the setting "DaVinci Resolve > Preferences > Configuration > Use easyDCP decoder" is switched on:

    

Further Links for easyDCP Resolve:

Pricelist

easyDCP plugin or easyDCP standalone. What is the better solution for me?

Special conditions for easyDCP full version customers

Download DaVinci Resolve inclusive easyDCP Resolve 

Find more information in your DaVinci Resolve User manual

Customers who own an easyDCP standalone license for easyDCP can receive and use a legacy licenses for previous easyDCP releases free-of-charge on the same hardware.
You will find the option "Other releases" in your license status. 

Following requirements must be met:

  • You must have a version 2.0 or higher licensed.
  • The legacy license can only be used on same hardware as the easyDCP standalone licenses are issued to.
  • Only previous easyDCP versions can be requested.

How to get your easyDCP legacy license:

    • Open your license status and click on "Other releases" and download the desired version.
    • If it's a recent release of the current easyDCP major release (eg 3.5.5 > 3.5.X), you can continue to use your current license. Download and install the license file as usual.
    • If you switch to a version before the current easyDCP major release (eg 3.5.5> 3.4.X), you must activate this easyDCP application. Start the activation and if you meet the requirements (the current easyDCP version is activated on the same hardware), the webshop will offer you an old version license. Download and install the license file as usual.

You can find more information on how you can activate your Application in our FAQs: How do I activate my easyDCP Product?

Installation and activation of older easyDCP versions

If you already use a recent version of easyDCP and want/need to activate an older version, here is a description of how to get the respective easyDCP installer and how to activate it.

Some explanations:

  • You can download and activate all easyDCP versions that were available before your current version.
  • You have access to easyDCP versions back to version 3
  • All easyDCP programs that are installed via the histories are excluded from the migration, upgrade and update services.
  • All easyDCP programs can be installed and activated in parallel on one hardware 
  • Known limitations:
    macOS: Only easyDCP 3.5.5 or higher can be run as of macOS 10.12 (Sierra)
    Windows: Only easyDCP 3.4.10 ot higher can run on Windows 10

How to get access to the older versions:

      1. Log into your webshop account and select the overview "License status".
      2. Select the current program (for example, easyDCP Player +) for which you want to install a previous easyDCP version.
      3. Select the operating system for which you want to install a previous easyDCP version.
      4. On the download page use the button "Other Releases" in the lower right corner:
           
           

      5. Select the desired easyDCP version and download it.



      6. Activate the easyDCP version as usual. If you need help, you will find a suitable FAQ here.

Informations about licenses and certificates

    • Which versions need which licenses:
      (assuming they are installed on the same hardware)

      If the second digit of the version name (for example, 3.4.4) differs from the version you currently have installed (for example, 3.5.5), you will need a new license

      If the second digit of the version name (for example, 3.5.2) matches the version you currently have installed (for example, 3.5.5), you do not need a new license.

      If you install the selected easyDCP program version on a different hardware, you will always need a new license.

    • Which versions receive which server certificates:
      (assuming they are installed on the same hardware)

      All versions of easyDCP can use the same server certificates unless the hardware has been changed or reconfigured or no significant operating system update has been performed.
      If you need a new license and you create the License & Certificate Request, the request automatically checks wich certificates already exist and then apply them for the newly issued license & certificate data set.

      If you install the selected easyDCP program version on a different hardware, you will always receive a new server certificate.

    • Which versions receive which Signer Certificates:

      For each license request, a new signer certificate is automatically issued for each program version. If you want to use an older version of your signer certificates, browse your certificate history in your webshop account and follow this FAQ.

Your service options when using easyDCP:

Sales support: All questions regarding the products and their features. For example:

Prices for new products
How to purchase
How to update from previous versions, s.o.

Sales support is available for everyone. Please contact: info@easydcp.com

License support: Questions about activation, migration, available updates and upgrades as well as the status of licenses.

All those service are available in your web account www.easyDCP.com at License Status  

License support is available for every customer independent from the service status. Contact: info@easydcp.com

Technical support: Usage and troubleshooting for all easyDCP solutions

Technical support requires a valid service contract for the respective easyDCP software. Please use "Technical Support" option within your web account.

 

How to manage ...

Service and service extensions:

Each new purchased easyDCP product comes with a valid service contract lasting for 6 months. Within this period, technical service as well as updates for the respective products are included without any payment. 

Once the service is about to expire, customers will be notified by e-mail. It is highly recommended to extends the service extension from minimum of 6 months and will always be appended to the end of the current service-period. If the customer decides for a service subscription the service extendes for another 6 month automatically if the customer has not completed the subscription at the latest 30 days before the end of the last renewal.

In case a customer decided not to prolong the support and no new version of specific software has been released, it is still possible to get back into normal service. Here a service fee of 50% (calculated form the regular service fee) for the period between previous service and the date the client wants to get back into support has to be paid. 

If a new version of specific software has been released during a non-supported period, no prolongation of the (expired) service is possible anymore. New: Here clients have to purchase a onetime fee in order to get the latest version of the easyDCP software. The update price depends on the date when the previous service extension has ended and the date the client purchased the update for his respective easyDCP application. The younger the last license the lower the update fee. Updates comes without automatic prolongation of service extension.

Hint:
Get 10% Discount with automatic Service Prolongation – Service Subscription
Discounted service for active users

Migrations:

Migrating your software to a new hardware or re-activating a license after changing components in your existing hardware is always possible. For further details please check: How can I perform a migration (hardware/operating-system-change)

Important notes:

  • Bonus licenses - e.g. a gratuitous license for DaVinci Resolve based on standalone-software purchase - can only be migrated until the standalone version of easyDCP itself has a valid service.  

Major and Minor Updates (eg. Version X.3.X > X.4.X):

Updates will arrive as needed. Estimate between 2 to 6 updates per year.

Customers with valid service (check status in your web account) have free access to updated versions of the software. There is no automatic update procedure and manual integration is required. If the update is a so-called point-release (e.g. 3.2 to 3.3) or a major release (e.g. 3.9 to 4.0) a new license is required. Minor releases (3.3.1 to 3.3.2) do not require a new license. Usually, only a new license for specific easyDCP software must be downloaded and activated. There is no need to update the certificates (signer and /or server) for a software update. Please use the "Request License & Certificate Set" as well as the "Import License & Certificate Set" options within easyDCP since they take care about proper activation of specific software. For your support please check: How do I activate my easyDCP product

Customer without valid service are requested to purchase an update. The update price depends on the date when the previous service extension has ended and the date the client purchased the update for his respective easyDCP application. The younger the last license the lower the update fee. Updates comes without automatic prolongation of service extension. Usually, only a new license for specific easyDCP software must be downloaded and activated. There is no need to update the certificates (signer and/or server) for a software update. Please use the "Request License & Certificate Set" as well as the "Import License & Certificate Set" options within easyDCP since they take care about proper activation of specific software. For your support please check: How do I activate my easyDCP product

Important notes:

  • Minor updates (e.g. Version X.X.1 > X.X.2) will be available automatically in your web account. Minor updates usually do not require a new activation. As usual, server- and signer certificates do not need an update.

Upgrade (e.g. easyDCP Creator to easyDCP Creator+):

The upgrade price is calculated using the difference between the existing product and the new product. No additional upgrade-fee is charged. The option "Upgrade" within your web account shows the available and the most cost-effective options for an upgrade.

Upgrades requires up to date of the upgrade provided software and valid service contract. If a service period expired or the initial version is somehow outdated, clients have to renew the service before upgrading. Please see the comments above explaining how to prolong an expired service. 

Bonus licenses:

Bonus licenses are available under certain conditions. Actually bonus licenses for easyDCP Resolve Plugin and easyDCP SAM Rio Plugin will be issued when the following prerequisites are met: easyDCP Bonus licenses for DaVinci Resolve 10/11/12 or easyDCP Bonus licenses for SAM Rio

 

If your question has not been answered please do not hesitate to send us an e-mail: info@easydcp.com

A system hash uniquely identifies a system based on its hardware and operating system.

It looks like this: 
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_v4

Since only a scrambled reprensentation of the true system hash is presented, it looks different every time, even for the same system.

When do you need a system hash?

Normally, you never need it. With older versions, up to easyDCP Creator 2.2.X, easyDCP Player 2.0.X or easyDCP KDM Generator 1.4.1X, it was required to activate the product.

How can you find out your system hash ?

  1. Download and install the up to date easyDCP demo software or (easyDCP installer software if available) on the target hardware system
  2. Start the easyDCP Software and Press F3
    Alternatively, select menue  Help | Legacy | Get machine system hash
  3. The box with the system hash opens.